Soumita Bhattacherjee_Resume

SOUMITA BHATTACHERJEE

B.TECH SAP BASIS(S/* HANA)CONSULTANT BUSINESS SYSTEMS ANALYST

***** ******* **, ******, ***** 76247 919-***-**** *******.******@*****.***

https://www.linkedin.com/in/soumita-bhattacherjee-0152b3214/

PROFESSIONAL SUMMARY

Senior SAP Basis HANA Consultant with 14+ years of experience managing complex, large-scale enterprise SAP landscapes across SAP Basis, SAP HANA, SAP S/4HANA, and ECC environments. Expertise in SAP installations, upgrades, system conversions, migrations, performance tuning, monitoring, troubleshooting, and system administration. Strong hands-on experience with SAP HANA administration, backup and recovery, System Replication, High Availability (HA), Disaster Recovery (DR), and database management. Proven expertise in SAP Security, vulnerability remediation, risk mitigation, incident management, problem management, and Root Cause Analysis (RCA). Experienced in leading complex SAP infrastructure and technical transformation initiatives while ensuring availability, scalability, security, performance, and stability. Skilled in collaborating with business stakeholders, cross-functional teams, infrastructure teams, database teams, security teams, and external vendors. Results-driven professional with strong analytical, problem-solving, communication, stakeholder management, and technical leadership skills, focused on operational excellence and continuous improvement.

KEY QUALIFICATIONS:

14 years of extensive SAP experience specializing in SAP Basis Administration, SAP HANA Administration, SAP S/4HANA, SAP Security, ABAP Development, Cloud Integration, and technical project delivery.

Authorized to work in the United States with H4 EAD valid through January 27, 2028.

Expertise in SAP system installations, implementations, upgrades, migrations, system conversions, refreshes, system copies, OS/DB migrations, kernel upgrades, support packages, add-on installations, and OSS Note implementation.

Strong SAP HANA expertise, including HANA 2.0 SPS07 REV77 installation and administration, database upgrades, monitoring, performance tuning, backup and recovery, database refreshes, Delta Merge, Savepoint analysis, and HANA System Replication.

Hands-on experience with SAP S/4HANA implementations, roadmap planning, SAP Activate methodology, ECC to S/4HANA migrations, S/4HANA upgrades, and SAP ECC 6.0 EHP8 installations on SAP HANA 2.0.

Strong experience with SAP Cloud technologies, including SAP BTP, SAP Cloud ALM, Google Cloud Platform (GCP), Microsoft Azure, SAP Cloud Connector, Cloud Foundry, subaccount administration, and application integration.

Experienced in SAP Fiori Launchpad configuration, ERP integration, OData services, troubleshooting, enhancements, and custom Fiori application support.

Hands-on experience administering SAP Landscape Transformation Replication Server (SLT), SAP LaMa, SAP Host Agent, SAP Web Dispatcher, LiveCache, spool management, and printer administration.

Extensive experience supporting SAP NetWeaver, ECC 6.0, Enterprise Portal, PI/PO, Solution Manager 7.2, Diagnostic Agents, EarlyWatch Alerts, Wily Introscope, and complex production SAP environments.

Expertise in SAP performance tuning, workload analysis, memory management, load balancing, database administration, tablespace management, log archiving, capacity planning, and SAP sizing using Quick Sizer.

Strong experience with SAP Transport Management System (TMS), transport domains and routes, Change Control Management, RFC configuration, partner profiles, client administration, and system administration.

Proven experience in High Availability (HA), Disaster Recovery (DR), backup and restore procedures, system recovery, DR exercises, production cutovers, and business continuity support.

Extensive SAP Security experience, including GRC Access Control, Risk Analysis and Remediation, PFCG role administration, authorization troubleshooting, Firefighter Emergency Access Management, Segregation of Duties (SoD), and SOX compliance.

Proficient in ABAP development, debugging, unit and integration testing, deployment support, root cause analysis, technical documentation, and production issue resolution.

Extensive SAP Solution Manager experience, including installation, configuration, satellite system integration, ChaRM, Maintenance Optimizer, EarlyWatch Alert monitoring, and performance monitoring.

Experienced in end-to-end SAP implementation, upgrade, migration, and support projects, including planning, blueprinting, realization, testing, cutover, go-live, and post-production support.

Proven technical and project leadership experience as a Service Lead, Project Manager, Problem Manager, SAP Basis Consultant, SAP Security Consultant, and ABAP Technical Consultant.

Strong experience collaborating with business stakeholders, technical teams, vendors, and cross-functional teams to gather requirements, coordinate integration and UAT testing, obtain business sign-offs, and deliver technical solutions.

Knowledge of ASAP, SAP Activate, SDLC, STLC, Agile/Scrum methodologies, sprint planning, sprint reviews, retrospectives, test strategy development, test planning, defect tracking, and reporting.

Hands-on experience creating test strategies, test plans, test cases, and execution plans and performing functional, regression, integration, system, stress, portal, and user acceptance testing.

Advanced Microsoft Excel skills, including data extraction, transformation, reconciliation, PivotTables, formulas, VLOOKUP, and analytical reporting for data validation and decision support.

Strong analytical, problem-solving, root cause analysis, organizational, and multitasking skills with the ability to manage competing priorities and deliver results under tight deadlines.

TECHNICAL TOOLKIT:

Operating Systems

Windows Server 2003/2008/2012, IBM AIX 7.2, SUSE Linux Enterprise Server (SLES) 12

SAP Platforms & ERP

SAP ECC 6.0, SAP S/4HANA, SAP NetWeaver 7.3/7.4/7.5, SAP Solution Manager 7.2, SAP BusinessObjects (BOBJ) 4.3, SAP Data Services (BODS) 4.3, SAP LiveCache

Databases

SAP HANA 2.0, Oracle Database 19c

SAP Basis & Administration Tools

Software Update Manager (SUM), SAP HANA Studio 2.0, SAP Landscape Management (SAP LaMa), SAP Cloud Connector, BRTOOLS, Pacemaker, SAP GRC 5.3

Automation & Job Scheduling

UC4, Control-M, Rev-Trac, Libelle

Monitoring & Security Tools

Wily Introscope, Onapsis, Splunk, OpenText

Tracking Tools

ServiceNow, Jira, ITSM, Service Provider Cockpit (SPC), Business Continuity Provider (BCP), IT360, Bold360

Cloud & Analytics

SAP Analytics Cloud (SAC), SAP BusinessObjects Data Services (BODS)

Other Applications

SAP Landscape Virtualization Management (LVM)

AWARDS and ACHIEVEMENTS:

Manager’s Choice Award – Delivery & Excellence, IBM, 2016 & 2017, recognized for exceptional project delivery, technical excellence, and consistent client satisfaction.

Glory Award – “Tanzanite: Be the Navigator,” Novartis, 2021, recognized for exceptional performance, leadership, and contribution to business and technology initiatives.

Outstanding Performance Award – Product & Platform Delivery Core, Platform Services – SAP BASIS, Novartis, 2022, recognized for strong technical delivery, operational excellence, and SAP Basis expertise.

Received multiple client accolades and recognition for quality deliverables, technical excellence, reliable service delivery, and successful project execution.

PROFESSIONAL EXPERIENCE:

Tata Consultancy Services Limited - SAP Labs (Associate Consultant) Jul 2022-Dec 2023

Senior SAP Basis / Operations Support/ Analyst Responsibilities

Managed end-to-end SAP Incident Management and L2 Production Support, including incident logging, categorization, prioritization, troubleshooting, escalation, resolution, and closure in compliance with SLA, KPI, and ITIL standards.

Monitored and analyzed SAP operational KPIs and service metrics, including SLA compliance, response/resolution times, backlog, repeat incidents, reopen rates, first-call resolution, customer satisfaction, and major incident trends.

Served as Single Point of Contact (SPOC) for business stakeholders, providing incident impact assessments, technical updates, risk analysis, recovery plans, escalations, and resolution status during operational and management reviews.

Led Major Incident Management, Crisis Management, and Root Cause Analysis (RCA) activities, coordinating recovery efforts, documenting incident timelines, implementing corrective/preventive actions, and driving continuous service improvement.

Collaborated with SAP Basis, SAP HANA, database, infrastructure, cloud, security, functional, business, and third-party teams to resolve critical production issues, manage escalations, and minimize business disruption.

Administered SAP Cloud Connector, SAP BTP, SAP Cloud ALM, SAP HANA Enterprise Cloud (HEC), and SAP SLT, supporting secure connectivity, cloud services, system monitoring, replication, user administration, service provisioning, and production operations.

Performed SAP Basis performance monitoring and troubleshooting across ECC, BODS, Enterprise Portal, and related SAP environments, analyzing system health, memory utilization, response times, background jobs, application errors, connectivity, and performance bottlenecks.

Administered SAP Fiori and SAP Gateway, including Launchpad, tiles, catalogs, roles, Spaces, Pages, OData services, trust relationships, backend integration, user authorization, security troubleshooting, and application monitoring.

Planned and executed SAP testing and SDLC activities, including requirements analysis, test strategies, test plans, test cases, functional, regression, integration, and end-to-end testing, defect tracking, requirements traceability, execution monitoring, and reporting using JIRA.

Performed data analysis, reconciliation, validation, reporting, and trend analysis to identify discrepancies, recurring incidents, root causes, operational risks, and process improvement opportunities.

Maintained comprehensive technical documentation, incident/problem records, test results, operational procedures, knowledge articles, and compliance documentation supporting audits, governance, knowledge management, and continuous improvement.

Demonstrated strong analytical, problem-solving, communication, stakeholder management, multitasking, and prioritization skills, effectively managing competing production incidents, projects, testing activities, and business requirements in fast-paced enterprise SAP environments.

Infosys Limited - Novartis (Senior Associate Consultant) Jul 2017-Jul 2022

Senior SAP Basis / HANA Responsibilities

Managed SAP production incidents and L2 Basis support through ITSM platforms, performing troubleshooting, prioritization, escalation, resolution, and service restoration in compliance with SLA, KPI, and ITIL standards.

Led Problem Management and Root Cause Analysis (RCA) for critical and recurring incidents, implementing corrective and preventive actions, tracking remediation, and driving continuous service improvement.

Collaborated with business stakeholders, SAP, HCL, IBM, infrastructure, database, security, data center, and third-party teams to resolve critical production issues, manage escalations, and maintain SAP system availability.

Performed comprehensive SAP Basis administration and maintenance, including profile parameters, OSS Notes, SPAM/SAINT, Support Packages, Kernel and NetWeaver upgrades, Web Dispatcher, add-ons, RFC configuration, logical systems, and client administration.

Performed SAP performance tuning and system troubleshooting using workload analysis, SAP logs, ABAP dump analysis, system traces, lock monitoring, JAVA thread dumps, and system health assessments to identify and resolve performance bottlenecks.

Administered SAP HANA databases, including backup/recovery, restore, database upgrades, SAP HANA System Replication, Delta Merge, Savepoint monitoring, performance optimization, and production database support.

Managed SAP Security and Vulnerability Remediation, including SAP Security Notes, SAP HotNews, CVSS-based remediation, RECON, P2P Cluster Communication, Migration Service vulnerabilities, TLS 1.2, SSL certificates, SM19/SM20, and Onapsis security implementation.

Executed SAP system refreshes, HA/DR failover and recovery, OS/DB migrations, patching, maintenance windows, and production cutovers, including post-refresh configuration, connectivity validation, system testing, and post-migration support.

Administered SAP infrastructure components including SAP Host Agent, Web Dispatcher, Enterprise Portal, JAVA Stack, LiveCache, background jobs, database/tablespace management, printer administration, and SAP Support Marketplace.

Supported SAP project delivery and continuous improvement initiatives, including technical assessments, resource and effort estimation, risk management, vendor coordination, automation, process optimization, technical documentation, and post-implementation reviews.

IBM India Private Limited - Panasonic Corporation (Senior Operational Professional) Jun 2016 – Jun 2017

SAP Basis implementation / Administration Responsibilities

Delivered end-to-end SAP Basis implementation and upgrade support, covering system preparation, installation, configuration, testing, cutover, go-live, troubleshooting, defect resolution, validation, and post-production stabilization.

Installed and configured SAP ECC 6.0 EHP4, including SGEN, STMS, Support Packages, operation modes, background jobs, client creation, logical systems, RFC destinations, work process configuration, licenses, and SAP profile parameters.

Supported SAP Solution Manager 7.1 installation and configuration, including Satellite System integration, EarlyWatch Alert, Solution Manager Diagnostics (SMD), Diagnostic Agents, and Wily Introscope 7.2 for system monitoring and performance analysis.

Administered SAP Transport Management System (TMS) across Development, Quality, and Production environments, managing transport routes, imports, logs, transport layers, development classes, change requests, and troubleshooting.

Performed Oracle database administration and upgrades, including Oracle 9.2.0.7 to 10G, tablespace and extent management, database maintenance, backup/recovery, validation, and BRTOOLS administration.

Executed SAP database refresh, backup, and recovery activities, including database restoration, post-refresh configuration, system validation, and Sandbox/Quality refreshes supporting development and testing environments.

Configured SAP system connectivity and integration using SSO, SNC, SAProuter, RFC, logical systems, IDoc ports, partner profiles, and SMTP, collaborating with network, infrastructure, and functional teams to resolve connectivity issues.

Performed SAP Basis performance tuning and system monitoring using SM50, SM12, ST03, ST22, SM21, and DB02, analyzing work processes, locks, workload, ABAP dumps, system logs, and database performance.

Executed SAP technical maintenance and administration, including Support Package and stack upgrades, add-on installations, hot patches, Kernel upgrades, system startup/shutdown, operation modes, profile parameter changes, developer/object keys, and post-upgrade validation.

Supported High Availability (HA), Disaster Recovery (DR), infrastructure migrations, hardware replacements, and SAP system availability, coordinating with vendors and technical teams while implementing SAP Central Monitoring (CCMS) for proactive system monitoring and alert management.

Mphasis Limited - Delivery Software Engineer Dec 2012 – May 2016

Project # 1: Owens Illinois

SAP Security / Basis Responsibilities

§Administered SAP Security and Authorization using PFCG, SU01, SU10, SUIM, SU53, ST01, RSECADMIN, and CUA, supporting role management, user administration, authorization troubleshooting, and access governance across SAP ECC and BW

Designed and maintained Single, Composite, and Derived SAP roles, including authorization objects and business role requirements, ensuring secure, compliant, and least-privilege access.

Managed SAP User Master Administration using SU01, SU10, and CUA, including user creation, modification, deletion, locking/unlocking, mass maintenance, role assignment, and user synchronization.

Managed SAP GRC Access Control, Risk Analysis & Remediation (RAR), Segregation of Duties (SoD), and Firefighter/Emergency Access Management, including risk analysis, SoD simulation, mitigation controls, Firefighter ID administration, log review, and audit reporting.

Conducted SOX and SAP Security compliance audits across Development, Quality, and Production environments, identifying authorization gaps, remediating security findings, redesigning roles, and maintaining audit evidence and compliance controls.

Performed advanced SAP Authorization Troubleshooting using SU53, ST01 traces, SUIM reports, authorization objects, and security parameters to identify root causes and resolve access and authorization issues.

Supported end-to-end SAP Security implementations, including requirements gathering, role design, authorization configuration, testing, transport management, deployment, validation, and post-go-live support in collaboration with business and functional teams.

Managed SAP Basis operations, including TMS and Rev-Trac transport management, system monitoring, background jobs, database backup/restore, system refreshes, SAProuter connectivity, printer/spool administration, and technical incident resolution.

Supported SAP Solution Manager activities including SLD registration, EarlyWatch Alert monitoring, Maintenance Optimizer, Support Package planning, satellite system monitoring, and technical system administration.

Performed SAP database and system administration, including DB02 monitoring, SE16/SE16N data analysis, SM30 authorized table maintenance, system refreshes using backup/restore, R3load and client copy, operational monitoring, and SLA-driven incident resolution.

Project # 2: General Motors Aug 2010 – Nov 2012

SAP ABAP Development Responsibilities

Enhanced and customized SAP Web Dynpro applications by extending context structures, adding custom fields, optimizing existing functionality, and implementing business-driven enhancements.

Developed and implemented ABAP enhancements including User Exits, Customer Exits, BADIs, Screen Enhancements, Adobe Forms, Smart Forms, Output Types, and Custom Reports while maintaining SAP standard functionality.

Performed requirements analysis, technical design, effort estimation, development planning, and solution design in collaboration with functional consultants, business stakeholders, and technical teams.

Prepared Technical Specifications, Component Specifications, development documentation, test plans, and implementation documentation based on functional and business requirements.

Developed ABAP ALV Reports for data extraction, validation, reconciliation, business reporting, and process improvement, including custom validations and line-item checks.

Designed and developed SAP ALE/IDOC inbound and outbound interfaces for master data and transactional data integration between SAP and external systems.

Developed BDC programs using Call Transaction and Session methods and performed data migration and conversion activities using LSMW.

Developed and customized SAP Smart Forms and Adobe Forms for invoice generation, business documents, print outputs, and customer-specific formatting requirements.

Performed ABAP code reviews, performance tuning, debugging, and optimization to improve application quality, scalability, maintainability, and compliance with SAP development standards.

Executed Unit Testing, Integration Testing, Regression Testing, and User Acceptance Testing (UAT), including defect analysis, troubleshooting, validation, deployment support, and post-implementation stabilization.

ACADEMIC QUALIFICATION:

B. Tech (Information Technology) from Rajiv Gandhi Proudyogiki Vishwavidyalaya University, India

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