Hospitality Lead Server & Bartender

Nicholas Cooper

Austin, TX ***** 512-***-****

**************@*****.***

PROFESSIONAL SUMMARY

High-performing Hospitality Professional with 20+ years of experience in fast-paced dining and bar environments. Proven expert in elevating guest experiences through deep menu knowledge, craft mixology, and a proactive service style. Adept at managing high-volume sections, mentoring junior staff, and driving revenue through strategic upselling while maintaining a calm, professional demeanor under pressure. CORE COMPETENCIES

Service Excellence: Fine Dining Standards, Table Management, Guest Relations. Bar Expertise: Craft Cocktails, Wine Pairing, Craft Beer, Spirits Knowledge. Technical Skills: POS Systems (Toast, Aloha, Micros), Cash Handling, Inventory. Soft Skills: Conflict De-escalation, Team Leadership, Speed & Efficiency. Compliance: ServSafe Certified (Food & Alcohol), Health & Safety Protocols. PROFESSIONAL EXPERIENCE

Lead Server / Bartender [Most Recent Restaurant Name] [City, State]

[Dates of Employment, e.g., 2015 – Present]

Deliver exceptional dining experiences for a diverse clientele in a high-volume, [Type of Cuisine] environment.

Cultivate a loyal “regular” base through personalized service, contributing to a consistent 15% increase in repeat business.

Consistently rank in the top 10% for shift sales by leveraging expert product knowledge to upsell appetizers, premium spirits, and wine pairings. Entrusted with opening and closing duties, including reconciling daily sales exceeding

$8,000 and managing bar inventory.

Senior Server / Bar Lead City Post Chophouse Georgetown, TX August 2021- September 2023

Managed a 6–8 table section during peak dinner rushes while simultaneously assisting the bar team with complex drink orders.

Mentored and trained over 15 new hires on service standards, side-work efficiency, and POS system navigation.

Collaborated with BOH (Back of House) staff to streamline communication, reducing average ticket times by 5 minutes.

Maintained a 98% positive rating on guest satisfaction surveys and internal secret shopper reports.

Server / Bartender Niko’s Steakhouse Corpus Christi, TX 2017-2020

Provided high-energy service in a fast-paced environment, ensuring accuracy in ordering and guest safety regarding allergies.

Developed a deep understanding of mixology and beer styles to provide informed recommendations to guests.

EDUCATION & CERTIFICATIONS

ServSafe Food Handler & Alcohol Service Certification Associates Degree in Accounting

Texas A&M Corpus Christi

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