Admin Assistant - Patient & Logistics Support
Resume:
*** * ******, ******* ** *****
************@*****.***
Ana E Dejesus
EDUCATION
West Town Academy
Chicago, IL
High School Diploma
GPA 3.0
College of Office Technology
Certificate – Medical office Assistant
OBJECTIVE
Looking to establish myself with a reputable company to utilize my 10+ years’ experience of customer service and administrative experience in office and hospital settings to be able to adapt and thrive within that company.
REFERENCES
Available upon request
FUNCTIONAL SKILLS
Detailed Orientated
Project management
Communication
Problem-solving
Bilingual – Spanish
EXPERIENCE
January 2016 - present
Admin Assistant
Helms Performance Group
Coordinate with customers in existing orders and logistic information
Daily data entry on all customer and vendor information
Making sure all orders went out on a timely manner
Daily and weekly management reports for all operations
Reviewing current on hand and incoming material stock for customer needs
Having to assist customers after hours with issues that might arise
Coordinating with trucking company to have orders picked up daily
December 2013 to February 2015
North West Community Hospital
Answered all incoming calls in a timely manner, improving patient satisfaction and response times
Verified all patients' demographics and insurance, ensuring accurate records and eligibility for services
Collected payments for co-pays for services rendered, contributing to accurate daily revenue collection
Trained new employees, accelerating onboarding and maintaining consistent service standards
Retrieved messages and delegated accordingly, streamlining communication and task completion
Reviewed reports to identify discrepancies and support operational accuracy
October 2010- December 2013
Lake Shore OB-Gyn - Chicago, IL
Surgery Schedular
Scheduled all surgical procedures (C-sections, HSG, etc.), ensuring efficient use of operating room resources
Verified insurance of all patients (pre-certifications, EOB, etc.), reducing claim denials and delays
Pre-certified all OB patients for delivery and hospital stays, expediting patient admissions
Maintained high approvals from insurance companies and processed payments, optimizing reimbursement rates
Maintained US department schedules, supporting seamless departmental operations
Worked with Doctors as their medical assistant on an as-needed basis, enhancing patient care support
Registrar
Holy Family Hospital - Des Plaines, IL
January 2007 to September 2010
Registered all patients for outpatient appointments and testing and verified insurance through system, ensuring eligibility and smooth check-in
Registered all incoming inpatients as they were being admitted, supporting accurate patient tracking
Ensured all paperwork was kept in order for each registration, maintaining compliance and data integrity
Pre-registered all surgical patients for upcoming procedures, reducing wait times and scheduling errors
Collected all co-payments from patients, contributing to timely revenue collection
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