Sales Operations Leader (Lean Six Sigma)
Resume:
******************@*****.***
Dallas, TX
Linkedin.com/in/Mujtaba-a-79182b26
MuJtaba Azam, Syed
Sales Operations
WORK EXPERIENCE 02+ decades in Sales and Operations Operations Manager Genpact LLC.
August 2021 – March 2025 Richardson, TX
• As a certified lean six sigma idea worked with Hi-Tech and Health Care vertical, and successfully managed teams of small, medium, and large businesses under SBG program that generated over $450Mn quarterly for assigned client.
• Played an active role in the recruitment process, leading the expansion of the production and nesting teams from 6+ TLs to over 12+ team leads.
• Directly managed 3+ TL’s, 50+ agents including special Drive program agents’ team, provided regular job performance feedback to improve the team's output by up to 15% year over year
• Co-Founder of an advance program for SITE named “DRIVE” that facilitate agent(s) an opportunity to enhance their skills.
• Led expansion of the outcome into the play books which grew over 110% from 2022 to 2023.
Marketing Manager Inabia Inc.
May 2019 – Jun 2020 Dallas, TX
• Leads channel marketing that includes verticalization info, marketing strategies, and building relationship with vendors, onboarding partners, implementation of online campaigns, and provide after- sale services.
• Evaluate ongoing and past campaigns with brand team, manage social engagement and google analytics.
• Identifies gaps to goal and assist clients to achieve their desire numbers by sharing best practices resulting in a yearly revenue increase of 130% through increased engagement and audiences.
• Led a team of two+ FTE, three contractors, and multiple vendors. Director Operations North Consolidated Inc.
April 2025 - Present Plano, TX
• Managed end-to-end sales operations, aligning social & traditional channels for seamless revenue generation.
• Directed business development initiatives by identifying high-growth verticals, executing targeted cold-outreach strategies, & securing high-value enterprise clients.
• Oversaw the execution of omni-channel campaigns, utilizing data- driven digital engagements to deepen client market impact.
• Formulated institutional framework for lead generation & business development, utilizing cold calling, email sequencing, and social selling to capture new market verticals.
• Scaled sales growth operations by structuring & mentoring a 50+ member multi-disciplinary team spanning online and offline dealer channels.
• Analyzed sales inventory utilization, performance data using Salesforce & Tableau to eliminate delivery bottlenecks & optimize order fulfillment.
• Structured multi-channel sales frameworks that synchronized warehouse inventory preventing overstocking while accelerating client acquisition.
• Directed business development teams to target high-value verticals, aligning real-time product inventory availability with SME client onboarding timelines to reduce time-to-value.
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MBA - Marketing & Management
Newports Institute
September 2008 - Dec 2011
EDUCATION
Leadership
Digital Sales Strategy
Customer Relationship
Project & Vendor Management
Operations Management
A/B testing & experimentation
Team Building & Coaching
CRM, Jira, Salesforce & Tableau
SKILLS
Lean 6-Sigma Ideation
Digital Marketing Certified
Business Analyst Certified
Accounting Tools Certified
CERTIFICATIONS
Pankaj Joshi – Genpact
Benjamin Salas – AT&T
Zia Ali – American Airlines
Abbas H – Ericson
REFERENCE
Ops. Supervisor – Mo-Labs 2014-19
Business Director – Carat Pk 2012-14
Head of Buying – Havas Pk 2010-12
Supervisor Planning –StarCom 2008-10
Asst. OM – Pak Mediacom 2006-08
WORK HISTORY
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