Customer Service Professional with 15+ Years
Resume:
Jonnesse T. Triggs
St Louis MO 63114
********.*******@*****.***
Summary
Experienced professional with strong and diligent work ethic seeking employment with a progressive company that can utilize and benefit from my experience in Customer Service, Finance and Accounting.
Skills
Proficiency in Microsoft Word, Excel, PowerPoint, Access, and Outlook
Ability to manage high call volumes and multi-line phone systems while providing excellent customer service
Motivated and organized self-started with strong attention to detail and the ability to manage multiple priorities
Strong knowledge of various accounting and financial functions including budgets, purchasing, accounts payable, and accounts receivable
Excellent skills in managing financial statements using Microsoft Excel spreadsheets
Proven track record of providing high quality customer and client service
Complete print jobs according to the priority set by client service manager
Manually load printer with check stock to prevent disruption of the processes
Mark Kay Cosmetics November 2021 – March 2024
Personal Assistant
The Administrative Assistant provides all necessary clerical support to help ensure services are responsive to funding and accreditation sources. My position offers support services which may include copying, faxing, and communicating with families and funding sources, and other supports as necessary to ensure efficient operation.
Package product to be mailed
Data entry
Answering phone inquiries
Customer Service
St. Louis Public Schools
Librarian November 2016 – October 2018
The librarian oversees all students using resources at the library and organizes new and existing materials in a strategic matter.
Selected, developed, catalogued and classified library resources
Answer readers’ inquiries using library systems and special computer applications
Oversee budgets and manage purchasing of library inventory
Instructional Care Aide October 2015 – November 2016
As an instructional aide the task consisted of helping GED students one on one or in small groups to get organized and comprehend learning materials such as practice tests and homework.
Responsible for assisting teachers in organizing and implementing instructional academic programs
Deer Valley Home Health January 2014 – November 2015
Assistant to Personal Care Coordinator & Staffing Coordinator, Receptionist
In collaboration with the interdisciplinary team, care manager associates are responsible for supporting the care coordinator team in effective transition planning.
The care coordinator associate is responsible for coordination of information and communication and other clerical functions for the care management team.
Created and maintained client and employee databases
Coordinated client services with other departments
Created and maintained client charts
Assisted team members as requested to meet agency goals
Homemaker August 2011-January 2014
Convergys-Comcast & Walmart.com October 2008-September 2009
Customer Service and Problem Resolution Specialist II
Responsible for providing excellent customer service and maintaining strong professional relationships. Assists customers with new orders, advises of status of orders in process, furnishes information on new products, completes related records, reports, and documentation.
Researched and resolved high volume of inquiries via telephone and email verbally, in writing and online.
Received, processed, and verified accuracy of orders from customers utilizing organization’s internal mainframe systems and customer purchase orders.
Education Graduation August 2008
University of Missouri, St. Louis MO
Bachelor of Business Administration, with an emphasis in Finance
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