Operations and Quality Assurance Specialist
Resume:
Nicole Alexander
Memphis, Tennessee 38125
Ph: 901-***-****
Email: ********.**@*****.***
Career Objective
Skilled work professional seeking to strengthen the connection between leadership and employees, driving organizational performance through clear communication, strategic alignment, and forwardthinking initiatives.
Experience
Kellogg’s Distribution – Memphis, TN 2021 – Present
Operations Technician
Operate and monitor high-speed manufacturing equipment to maintain consistent product flow and meet daily production targets.
Follow strict foodsafety protocols, complete cleaning procedures, and maintain a safe work environment in accordance with OSHA and Kellogg’s guidelines.
Smith & Nephew – Memphis, TN 2016 - 2021
Finisher2 2019 - 2021
Perform advanced finishing techniques including buffing, polishing, grinding, deburring and etching to meet production and quality standards
Achieve accurate sizing, surface finish, and overall product quality by interpreting technical drawings and adhering to established specifications.
Conduct routine visual inspections and utilize basic measuring instruments to verify product conformity and identify defects.
Senior Associate 2017 - 2019
Manage shortshipment exceptions to keep workflow continuous and tasks moving to the team.
Assist with employee training and lead inventoryrelated resolutions for accurate daily shipment processing.
Conduct startup meetings in the manager’s absence, providing direction and operational updates.
Perform SOP steps for the “Add the Tote” function to support Endo’s shift from box workflows to tote operations.
Finisher 2016 - 2017
Inspected manufacturing materials before shipment to ensure quality standards were met.
Assisted the area lead with Smith & Nephew SOPs, policies, and procedures.
Help conduct startup meetings and communicate daily priorities to associates.
Participated in the Safety Team/Focus Group to improve workplace safety.
Reduced defects by reinforcing accountability and quality expectations.
Southern Maintenance LLC – Memphis, TN 2007 - 2016
Lead Machine Operator
Trained machine operators in a highspeed, metricsdriven environment
Coached operators on SOPs to ensure safe performance and reduced defects.
Communicated new operator progress and status updates to onduty managers.
Advanced Auto Parts – Memphis, TN 2000 – 2007
Assistance Manager
Scheduled all staffing associates for shift coverage and store needs.
Worked with inventory to reduce loose goods and maintain stock accuracy.
Sent daily shrinkage reports via email to leadership.
Worked closely with customer service to support customer needs and resolve issues.
Assisted with fiscalyear budgeting and financial planning.
Skills
Billing Accuracy
Multitasking
Process Improvement
Team Player
Scheduling
Pressure Performance
Work Ethics
Teachable Mindset
Project Management
Problem Solving
Eager to Learn
Flexibility
Education
Arkansas State University
B.A., Business Administration
Current
Draughon College
A.A.S., Allied Health & Medical Assisting
Graduate: 1993
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