Operations & Facility Management Office Manager

UMAR FAROUK ABASS YIKINSAH ZINDAJUA

Office Manager

Ayigya, Kumasi, Ghana +233-***-***-*** **********@*****.*** linkedin.com/in/umar-farouk-abass-yikinsah-zindajua

PROFILE

Operations and administrative professional with over eight years of experience coordinating facilities, vendors, budgets, and administrative staff across production, hospitality, and consultancy environments. Directly experienced in vendor and tenant negotiations, branch accounts, equipment and asset coordination, and HR onboarding support. Comfortable managing multiple priorities in a fast-paced environment, maintaining accurate reporting, and building strong working relationships across staff, vendors, and leadership. Proficient in Microsoft Office Suite, with practical experience in budget preparation, cost control, and health and safety documentation.

WHY I FIT THIS ROLE

●Facility and vendor management: as General Manager of a serviced-apartment property, negotiated vendor and tenant agreements, managed branch accounts, and kept the facility in good working order

●Budget and cost control: managed budgeting and cost tracking, including cost of goods sold and labour optimization, across production operations at Legendary Foods

●HR and onboarding support: coordinate staff onboarding, orientation, and training in my current HR role, and have recruited and trained employees across every supervisory role I have held

●Asset and equipment coordination: coordinate IT infrastructure, equipment, and information security in my current role, and previously managed inventory, purchase orders, and logistics

●Event and meeting coordination: successfully organized and coordinated meetings across three different organizations, including leadership and cross-departmental sessions

●Administrative staff supervision: supervised and coordinated teams ranging from hospitality staff to production and farm operations personnel, including staff of 30 or more

PROFESSIONAL EXPERIENCE

Senior Farm & Data Supervisor, Legendary Foods Limited Mar 2026 – Present

●Coordinate operational activities and schedules across multiple teams, supervising 30+ staff across production and farm operations

●Coordinate IT infrastructure, equipment, and information security, and develop operational procedures and documentation

IT Consultant & Human Resources (Part-Time, Remote), One Time Educational Consult Oct 2024 – Present

●Coordinate staff onboarding and orientation, and develop HR policies, agreements, and operational documentation

●Manage confidential HR documentation and monthly payroll drafts, and advise leadership on CRM and IT systems improvements

Operations, Production Supervisor, Legendary Foods Limited Feb 2021 – Mar 2026

●Managed budgeting and cost tracking, including cost of goods sold and labour optimization, alongside inventory, purchase orders, and logistics

●Led the company's pilot production-expansion project in Accra, coordinating logistics, vendor relations, equipment, and budget across multiple teams

●Recruited, trained, coached, and supervised employees, and led operational improvement initiatives

Data & Customer Service Manager (Part-Time, Remote), One Time Educational Consult Feb 2024 – Oct 2024

●Maintained confidential records and databases, resolving administrative and process-related queries for management and clients

●Recommended and helped implement a new tracking system and secure cloud-based data storage, improving documentation management

Sales Supervisor, Legendary Foods Limited Jun 2020 – Feb 2021

●Supervised daily sales activity and monitored KPI performance of a team of sales associates

●Managed stock and inventory, and prepared weekly performance reports for the sales manager

Data Entry Clerk, Legendary Foods Limited Aug 2019 – Jun 2020

●Collected data and entered information into company databases, maintaining accuracy across attendance and operational records

●Edited and analyzed attendance clocking data to support payroll processing

General Manager, Rockville Place Limited Oct 2017 – Jun 2019

●Managed day-to-day operations of a serviced-apartment property, including bookings, guest relations, and vendor and tenant agreements, largely independently

●Handled full branch accounts and all related documentation, including tenant agreements and receipts

●Assessed the facility for faulty equipment and machinery and arranged prompt repairs

●Contributed to the Ghana Tourism Award (Regional Best Serviced Apartment) and the National Best Serviced Apartment of the Year, 2019

EDUCATION & CERTIFICATIONS

●Google Data Analytics Professional Certificate (2026)

●Google IT Support Professional Certificate (in progress)

●Diploma, Project Management (2024)

●Diploma, Human Resource Management (2025)

●Diploma, Supervision, Alison (2021)

●Certificate, Digital Marketing, Google (2021)

●Professional Certificate, Software Engineering, IPMC College of Technology (2018)

●Diploma, Lean Six Sigma Yellow Belt (2024)

●Certificate, Customer Service & Call Handling, DreamPort (2022)

●Certificate, Entrepreneurship & Business Communication, EBU (2022)

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