Customer Service & External Relations Professional

MINAS YAHYA

Cairo,egypt +201*********

**************@*****.***

SUMMARY

An organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales

and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships

which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new

environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritize, and able to

organize and monitor teams.

SKILLS

Core Competencies

* Communication Skills» Planning and Forecasting

+ Market Research + Customer Oriented

+ Working under pressure

+ Microsoft Office

EXPERIENCE

Customer Service Jun 2022 - Jul 2022

Linked Business School-UK-Egypt branch

-Performed general administrative duties to include but not limited to:

photocopying, faxing, mailing and filing.

«Scheduled and coordinated meetings, appointments and other similar

activities.

- Typed correspondence, reports, Power Point presentations and other

documents.

-Dealed with a high volume of inbound and outbound phone calls.

Electrical Supply chain (trainer) Dec 2021 — Feb 2022

Gallabi Trading Company Ltd- Sudan

* Worked closely with internal departments to ensure meet customer delivery schedule

* Worked cooperatively and cross-functionally with various departments to ensure the plan is in place

External Relations Officer (trainer)

Jun 2021 - Aug 2021

International Youth Society Organization- Sudan

- Supported and maintained communications activity as appropriate.

- updated the organization web pages

- Supporting key staff members in maintaining blogs and social media

presence.

Business Owner

Mar 2021- Present

Vandoskii__ STORE and My__lashes STORE-Sudan

-Meeting with service vendors or product suppliers to facilitate delivery

-Make buying trips to purchase inventory

EDUCATION

Bachelor’s Degree — International relations and diplomatic studies 2018 — 2022

National University

EVENT

+ Volunteer in Children Health and Rights Symposium.

* Volunteer in International Youth Society Organization.

* Volunteer in Full a Heart Organization.

Contact this candidate