Air Cargo Operations & Station Management Leader

Aziz Wanis 424-***-****

Torrance, CA ****.*****@*****.***

Results-driven air cargo operations professional with over 9 years of progressive experience at Swissport LAX. Proven ability to manage complex logistics, lead high-performing teams, optimize operational performance, and maintain strong client relations. Recognized for consistently meeting KPIs, improving station performance, and implementing effective scheduling and communication strategies. PROFESSIONAL EXPERIENCE

Swissport Cargo, LAX CA

Cargo Manager Mar 2024 – Present

• Monitors KPI and overall station performance to ensure operational excellence.

• Certified under HIRE safety and compliance standards.

• Oversee daily cargo operations to ensure compliance with safety, security, and quality standards.

• Prepare and manage monthly budget reports, ensuring financial targets are met.

• Balance staffing hours relative to cargo tonnage to maximize productivity and efficiency.

• Lead cross-functional teams to meet cargo deadlines and address service disruptions.

• Ensure all safety procedures are followed as a certified HIRE operator. Operations Manager Dec 2022- Mar 2024

• Managed all inbound cargo flights to ensure timely handover and processing.

• Acted as point of contact for clients to resolve cargo issues quickly and professionally.

• Directed day-to-day inbound cargo operations for high-volume flights.

• Developed and managed dynamic shift and vacation schedules to ensure proper staffing.

• Communicated with airline clients to provide timely updates and resolve service issues.

• Implemented operational improvements that reduced cargo processing delays.

• Coordinated with cross-departmental teams to maintain workflow continuity. Duty Manager Feb 2015- Dec 2022

• Conducted weekly meetings with supervisors and leads to align team objectives.

• Supervised daily shift operations, ensuring all performance metrics were met.

• Created and updated team schedules, accounting for staffing availability and shift rotations.

• Maintained continuous communication with customers and internal teams via phone and email.

• Provided hands-on leadership during high-pressure scenarios to maintain service quality. EDUCATION

Bachelor’s degree in Fine Arts, Minia University

Certifications

HIRA Certified, DG Certified, Forklift and Tug Certified, CPR Certified, Crisis Management Certified SKILLS

• Air Cargo Operations

• Staff Scheduling & Team Leadership

• KPI & Performance Tracking

• Budget Management & Reporting

• Client Communication & Issue Resolution

• Shift Planning & Workforce Optimization

• Inbound Flight Coordination

• Meeting Facilitation & Team Alignment

• Problem Solving & Decision Making

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