Customer Support & IT Troubleshooting Specialist

Tybreeshia Johnson

478-***-**** *************@*****.***

Customer Support Specialist

PROFESSIONAL SUMMARY

Customer support professionals with more than three years of experience resolving customer concerns, troubleshooting service and device issues, and delivering dependable support in fast-paced environments. Strong background in customer service, technical troubleshooting, order management, and communication. Completed training in Information Technology Security and Administration and currently pursuing industry certifications. Seeking a remote customer support position where strong service, technical, and problem-solving skills can improve customer satisfaction and support business goals. CORE SKILLS

• Troubleshooting

• Customer Support

• Customer Service

• Problem Solving

• Conflict Resolution

• Order Management

• Data Entry

• Documentation

• Time Management

• Multitasking

• Client Relations

• Technical Assistance

• Mobile Device Setup

• VPN Configuration

• Bluetooth Setup

• Network Configuration

• Microsoft Office

• POS Systems

• Inventory Management

• Team Collaboration

• Written Communication

• Verbal Communication

TECHNICAL SKILLS

• Android and iOS Support

• VPN Setup

• Bluetooth Connectivity

• Home Network

• Configuration

• Computer and Printer Setup

• Mobile Device

• Troubleshooting

• Microsoft Office

• System Administration

• Information Security

EDUCATION

Cer fied Informa on Technology Security Administrator My Computer Career 4/2025 Relevant Coursework: Network Security, Ethical Hacking, Data Encryp on, IT Infrastructure Management PROFESSIONAL EXPERIENCE

Customer Service Representative Michaels Warner Robins, GA 7/2025 - Present

• Assist customers with purchases, returns, and product questions while delivering friendly and efficient service

• Operate POS systems accurately to process transactions, exchanges, and refunds

• Resolve customer concerns professionally and provide solutions that improve satisfaction

• Support store operations by organizing merchandise, restocking inventory, and maintaining clean sales areas

• Work in a fast-paced retail environment while balancing customer service, cashier duties, and team support Customer Support Specialist Gig Worker Warner Robins, GA 3/2021 - Present

• Respond to customer questions and resolve order, delivery, and account issues through app-based communication

• Troubleshoot app performance, mobile device, and order processing issues

• Manage multiple customer requests while maintaining accuracy and service quality

• Communicate updates clearly and resolve customer concerns quickly

• Work independently in a fast-paced environment while meeting customer needs Customer Support Associate Jim N Nick's Warner Robins, GA 3/2024 - 1/2025

• Assist customers with orders, payments, and service concerns in a high-volume setting

• Operate POS systems and troubleshoot basic system issues

• Resolve customer questions and service problems professionally

• Maintain speed, accuracy, and attention to detail during busy shifts

• Support daily operations and contribute to a positive customer experience Customer Service Representative Bass Pro Shops Macon, GA 11/2019 - 1/2022

• Process customer transactions accurately and provide front-line customer service

• Answer product and service questions and resolve concerns in a timely manner

• Operate POS systems to complete payments, returns, and exchanges

• Identify customer needs and provide solutions that improve satisfaction

• Maintain professional communication and dependable service Food Service Specialist Applebee's Warner Robins, GA 2/2020 - 7/2020

• Take customer orders and process payments accurately

• Respond quickly to customer requests and resolve service concerns

• Maintain attention to detail in a fast-paced environment

• Build positive customer relationships through active listening and responsive service Customer Support Clerk Kroger Bonaire, GA 2/2018 - 2/2019

• Assist customers with purchases, questions, and general support throughout the store

• Support front-end operations and help maintain efficient service flow

• Keep work areas clean, organized, and safe

• Work with team members to meet customer needs and maintain store standards Warehouse Support Technician Amazon Warehouse Macon, GA 1/2018 - 1/2019

• Process incoming inventory using scanners and computer systems

• Track and label inventory with accuracy

• Maintain organized records and reduce errors through attention to detail

• Work with team members to improve workflow and meet operational goals ADDITIONAL INFORMATION

• Available for remote customer support roles

• Experienced in independent work and multitasking

• Comfortable supporting customers through phone, chat, email, and online systems

Contact this candidate