Store Operations district &General manager

Katelyn Cook

Saint Clair Shores, MI ***** +1-734-***-**** ***************@*****.***

Work Experience

Store Manager

Breadless Detroit, MI

October 2024 to Present

Managing staff, store and FOH/BOH during operating hours & Peak hours. Preparing high quality food and drinks. Ensuring all product is up to par with company standards as well as food safety standards. Working positions when needed Cashier, Expo, front line food preparation, back of house cooking & Prep. Assigning staff to positions during work shifts. Handling any customer service complaints or issues.

Inventory counts weekly, monitoring product and product shipments as delivered throughout the week. Creating and implementing KPI purchasing calculation trackers and COGS budgeting. Monitoring sales, sales trends, weekly forecasting, and labor. Staffing store accordingly. Making weekly schedules for staff. Handling any staffing issues, call ins, scheduling conflicts. Collaborated with the owners to create a new and updated training program for all new hires. Trained management team to get them up to date on new training program and procedures. Training new hires as well as supervising shadow shifts of potential candidates. Ensuring all staff and new hires are up to date on all procedures for the store. Food preparation, sales, seasonal or promotional campaigns, store functions, store cleanliness etc. Ensuring store passes all state regulated inspections; Food safety, Fire Marshal, Owners/Potential investors store inspections etc. Overall supervising the daily operations of staff and store. Ensuring store is operating at its full potential. I have worked closely with the Owners and DO to ensure this start up company is operating smoothly & successfully. With the goal of branching into a franchise with multiple locations. Art Entertainment & Advertising Katelyn Cook ArtWork & Co. Self Employed Running my own Business & Websites

2019 to Present

I sell products via my websites, through vendors, as well as booths at different seasonal events. Run my website, sales, product and inventory. Handling all shipments of products, customer service, customer complaints & Billing. Freelance Store Manager

BIGGBY COFFEE Livonia, MI

October 2021 to February 2024

Servsafe certified, passing health and food safety Inspections, correcting any code violations, keeping staff up to date on food safety. Keeping the store and staff up to date on corporate standards and protocol. Interviewing employees, hiring & firing staff, training all new staff, issuing verbal warnings/write ups. Completing orientation for all new hires. Promotional training & contract signing for staff being promoted. Running front of house, supervising the line during peak hours, suggestive selling, training staff on upselling. Handling all customer service issues & complaints.

Supervising staff, making staff schedules weekly, product inventory, ordering product shipments, weekly budgeting and payroll. Maintaining labor and monthly sales goals. Keeping shipments, product orders and labor costs within weekly budgets.

Supervising& training enterprise/Business partners opening sister stores in our chain. keeping staff up to date on seasonal products.

Managing call ins, coverage, and shift changes.

I also interviewed and trained staff to be transferred and used at other locations in our chain. Keeping the store up to code, cleaned and managing all equipment maintenance, managing and scheduling repairs for the store. Covering shifts at other store locations if needed. Weekly managers meetings, bi-weekly store manager meetings with the owners.

I've interviewed and trained 25+ employees in the past 1 1/2 years. I have supervised and trained 4 enterprise/Business partners from start to finish. Some of which have successfully opened their own sister stores in our company chain. I have supervised and managed a staff of over 28 people. Managed and maintained the busiest store out of the 8 locations in our chain. We are one of the busiest locations and area representatives for all Biggby stores in southeast Michigan. Anyone that opens a location in the area must be trained via our stores before opening their own location.

Starbucks Barista

Starbucks Livonia, MI

September 2021 to October 2022

Mid and closing shifts, Running bar, Food service, preparing food and drinks. Running front of house, Customer service, Stocking, cleaning, managing staff, maintenancing equipment, inventory, product ordering, monitoring labor, handling call ins and shift coverage, assigning daily work positions Training/Opening Assistant Manager

Subway Saint Johns, MI

2018 to 2019

Job Duties - Training new employees, keeping employees up to date on all food services, sales, and store policies. Food service, Ringing up customers, customer service, opening and closing shifts, counting and signing off tills for employees, inputting daily sales into corporate system at the end of the day. Keeping Wage costs below hourly/daily/weekly Income. Loading and unloading weekly inventory shipments, Cleaning bathrooms, front of house and kitchens, covering shifts for call ins and weather emergencies.

Assistant Sales Manager

Lions Den Perry, MI

2014 to 2018

Job Duties- Sales and Commission for the top selling Vendors and Adult Toy and Health products. Ringing up Customers, suggestive selling and upselling, Assisting Customers, Helping customers find items based on their needs, setting up product displays graphs and holiday displays, Opening, Closing and Overnight Shifts, Counting Cash

Registers & Tills, Inputting daily sales into the corporate system & reset Safes and Cash registers. Cleaning the store, staying up to date on the most recent health and sex safety Information products and equipment. Hosting sales and Holiday events, Running Product booths at various conventions including Gay Pride.

Store Manager

Biggby Coffe East Lansing, MI

2011 to 2014

I started as a Barista and was promoted to Training Manager after 1 year and then Store Manager after 1 1/2 years.

Job Duties - Interviewing, Hiring & firing employees, handling employee issues write ups etc. handling all customer service and corporate issues, weekly stock &

Inventory orders & purchases. Monitoring sales, sales trends, ensuring stores are staying in positive sales growth. Problem solving issues to get stores back into positive sales growth if sales decline. Keeping all employees up to date on +1200 Drink &

Food menu, Food services, sales & Store Policies, Scheduling, Scheduling staff and sending home staff to keep wages below hourly/daily/weekly Wage Costs to Income.

Up selling and suggestive selling, setting up new product displays, graphs and holiday deco. Covering call ins and scheduling issues, handling all employees scheduling requests. Working on all major holidays and corproate events. Inputting daily sales into the corporate system. Monthly Store Manager training meetings, Food service, Ringing up customers, Working any opening or closing shifts needed. Store Manager

BIGGBY COFFEE Lansing, MI

May 2009 to January 2012

Supervising front, back of house and staff. Making staff schedules. Producing quality food and beverages. Handling customer service complaint in person, over the phone, through corporate websites and store email. Passing all corporate and state food Inspections. Inventory, waste control, product shipments/orders. Managing staff, and disciplinary actions. Interviewing, training, firing, hiring of staff. Training all new staff, Scheduling training. Employee onboarding. Opening Shift Manager

Mcdonalds Lansing, MI

2009 to 2011

Started as a Standard Position/Kitchen Cook& Customer Service. After 1 year I was Promoted to Training/Opening Shift Manager.

Job Duties - Training All new Employees, Keeping Employees updated on all sales, Food Services and Store policies, Food Service, Kitchen & Front of house Managment. Customer service, handling all customer service & Employee issues, write ups etc. Ringing up customers, counting and signing off employee tills,

Front of house customer service, suggestive selling, up selling, Loading & Unloading weekly shipments with FIFO. Opening shift Manager so I had to be there by 3 Am everyday to unlock the store for employees, to count and unlock tills and registers, start up ovens and POS systems, make sure employees and all stations in the store are running and functioning to open by 4.30 Am. Education

High school diploma

Perry High School Perry, MI

2007 to 2009

Upper secondary education

High school diploma or GED

Skills

Administrative experience within retail industry Google Docs Customer inquiry handling In-person customer service Driving Playing with pets Animal care Sanitation General management Microsoft Office Phone inquiries Kitchen experience Staff supervision Sales management systems proficiency Strategic management Sales transaction processing Assistant manager experience Call center experience Retail sales Team development Catering Typing Quality control Employee Orientation Trimming (gardening technique) Serving Business Management Retail math Guest services Phone etiquette Suggestive selling Cash handling Client relationship development Deal closing Leadership Project leadership Mentoring Hiring Data validation Sales strategy Time management Product demos Budgeting Customer service Processing cash transactions Computer operation Regulatory compliance Team scheduling Merchandising Store opening/closing procedures Cooking Customer relationship building Greeting customers Food service Fact checking Computer literacy Handling wage garnishments Guest relations Weight handling in the workplace Schedule management Communication platforms Food Handling Cold calling Customer complaint resolution Inventory control Phone answering Retail merchandising procedures Providing product information Heavy lifting Basic math Visual merchandising Employee relations Microsoft Word Store opening procedures Cleaning Laundry Order entry Staff development Multitasking Sales Management Commercial cleaning Retail management Desktop applications Management Social media management Safety standard operating procedures POS Packaging Team management Live chat Software troubleshooting Financial management Knife skills Recruiting Organizational skills Grammar Experience Pricing Outdoor work Office experience Phone communication Customer engagement Stocking Retail industry sales team management Shift management Analysis skills Waste removal Barista experience Clerical experience Written communication Retail sales transactions Quality standards in production Store management Clean workspace maintenance Safety regulations Strategic planning Microsoft Excel Operations management Customer communication Food safety Account management Consultative selling Customer support Microsoft PowerPoint Inventory data entry Data entry Restaurant management Coffee experience Training & development Attention to detail Microsoft Outlook Food preparation Critical thinking Packing Performance monitoring Team leadership Standard operating procedures (SOPs) Employee relationship building Managing food service teams Overseeing training Data analytics Financial transaction processing Labor Cost Analysis Restaurant experience Mopping Restaurant cost management Dusting Interpersonal skills Teamwork Manufacturing standard operating procedures Inventory management Interviewing Client interaction via phone calls Animal feeding Team motivation (leadership skill) Hospitality Food & beverage sales Cash register Sales Order processing Resume review Retail store experience Photocopying Sales referrals Coffee grinder Decision making Receiving shipments Managing clients in a customer support role Payroll Upselling POS systems Food safety management Floor cleaning Writing skills Leading team collaboration initiatives Word processing Handling customer inquiries Computer skills Marketing Coffee shop Customer order taking Café Appointment scheduling Employee retention Profit & Loss Supervising Experience Mobile devices Order assistance Administrative experience - Administrative experience (3-5 years) Cashiering Training manager Staff scheduling Manual handling

Languages

English

Awards

Graduated 2 years early from High school

May 2009

I graduated two years early from high school at age 16. Earning 8 1/2 high school credits in two semesters. I also attend two semesters of college at 17 a Lansing community college for sales and business management Certifications and Licenses

Driver's License

May 2022 to June 2026

ServSafe

2023 to 2026

I am currently servsafe certified for health and food safety. Certification is valid for 4 years. Food Handler Certification

Food Safety Certification

First Aid Certification

Professional In Human Resources

Additional Information

Authorized to work in the US for any employer

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