Client-Focused Records & Administrative Support

DEBORAH AYENI

Ottawa, ON, Canada 613-***-**** **************@*****.***

Administrative Assistant Records & Information Management Office Administration – Health Services Student PROFESSIONAL SUMMARY

Organized administrative professional with over eight years of experience in records management, client service, and office support. Currently working in a client-facing administrative role in Ottawa while completing a Diploma in Office Administration – Health Services at Seneca Polytechnic (online, expected April 2027), with coursework in medical terminology and healthcare administration. Five of those years were in government records management: applying retention schedules, maintaining large physical and digital collections, and handling confidential material under strict turnaround standards. Known for accuracy, discretion, and dependable support in high-volume environments. CORE COMPETENCIES

Records & Information Management • Records Retention & Compliance • Confidential Information Handling • Data Entry & Database Maintenance • Document Preparation & Control • Calendar & Schedule Management • Client Service & Correspondence • Filing & Classification Systems • Report Writing • Medical Terminology • Payroll Fundamentals PROFESSIONAL EXPERIENCE

Client Relations Specialist

LoveWorld Networks Ottawa, ON, Canada February 2024 – Present

• Serve as primary point of contact for an assigned portfolio of client accounts, responding to approximately 45 client inquiries daily by phone, email, and digital channels.

• Maintain client records, account histories, and service documentation in Salesforce, ensuring information is accurate, current, and handled confidentially.

• Process account updates and service requests end to end, meeting internal turnaround standards.

• Prepare correspondence, service summaries, and routine reports for internal and client-facing use.

• Onboard new clients, guiding them through service setup, account details, and documentation requirements. Records Management Officer (Archivist)

Lagos State Records and Archives Bureau (LASRAB) Lagos, Nigeria April 2018 – November 2023 Full-time. Official government records and archives agency, established under a World Bank–assisted public sector reform programme.

• Managed 1,500–2,000 boxes of physical government records on roller-rack shelving, classifying and indexing holdings under retention schedules and information management policy.

• Maintained the digital records inventory in the agency's electronic records management system, ensuring accurate tracking, retrieval, and long-term preservation.

• Completed 20–50 active file requests per day and cleared up to 400 backlog files per day during dedicated data entry and reorganization work.

• Met a 24-hour turnaround standard on routine records requests and processed urgent same-day requests for emergency pickup and delivery.

• Conducted records audits and quality assurance checks, and prepared inventories, reports, and correspondence while maintaining strict security over sensitive records.

• Trained and provided interim supervision for junior records staff, assigning daily file requests and reviewing completed work for accuracy and policy compliance.

Account Management Associate

MultiChoice (pay-television provider, DStv/GOtv) Lagos, Nigeria October 2020 – November 2023 Part-time, held concurrently with full-time role at LASRAB.

• Supported subscribers with account and subscription inquiries, processing updates and maintaining accurate customer records.

• Resolved billing inquiries and service concerns professionally while meeting performance targets.

• Prepared reports and administrative documentation, maintaining confidentiality and accuracy throughout. EDUCATION

Diploma, Office Administration – Health Services (in progress) Seneca Polytechnic, Ontario, Canada Online Expected Graduation: April 2027 Coursework: Medical Terminology, Healthcare Administration Fundamentals, Records Management, Business Communications, Office Procedures, Data Management, Business Payroll, Microsoft Office Applications Bachelor of Arts (Hons.), History and Diplomatic Studies Olabisi Onabanjo University, Ogun State, Nigeria 2015 TECHNICAL SKILLS

Salesforce CRM • Microsoft Word • Microsoft Excel • Microsoft Outlook • Microsoft PowerPoint • In-house electronic records management system (ERMS) • Electronic and physical filing systems • Data entry systems ADDITIONAL INFORMATION

Association of Administrative Professionals (Member) • Eligible to work in Canada • Language: English

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