Customer Service & Educational Leadership Professional

Gwendolyn Law

**** ********* *** ***** ************* Georgia 30044• 470-***-**** *********.***@***.*** SUMMARY OF QUALIFICATIONS

** ***** ** ******** ******* experience with teaching and training new hires.

• 10 years of Administrative/Office Manager experience consisting of human resources, payroll, training and hiring, conducting orientation.

• 3 years’ experience of teaching and training adult in different arena of life. EDUCATION

American InterContinental University

Master of Business Administration/ Concentration in Leadership American InterContinental University

Master of Education,

American InterContinental University

Bachelor of Business Administration, Concentration in Healthcare Management, Mississippi State University

Associate of Business Technology,

EXPERIENCE

Gwinnett County Public Schools

Educator

Develop lesson plans and materials for classroom

Instruction to meet education goals using several teaching methods such as lectures, discussions and hand-on activities

Analyze and support needs of at risk-and low-income students by adapting teaching methods and instructional materials to meet students’ varying needs and interests.

Provided targeted reading and writing intervention instruction to students in English Language Arts based on individual learning needs and IEP goals.

Collaborated with general education ELA teachers to modify assignments, assessments, and classroom activities to support student success.

Implemented evidence-based literacy strategies to improve reading comprehension, vocabulary, fluency, and written expression skills.

Monitored student academic progress through formative assessments, progress monitoring tools, and data analysis to guide instruction.

Assisted students in developing critical thinking, communication, and analytical skills through differentiated ELA instruction.

Supported inclusion classrooms by co-teaching lessons, providing accommodations, and reinforcing grade-level standards.

Maintained accurate documentation of student performance, accommodations, and intervention plans in compliance with school and district policies.

Fostered a positive and supportive learning environment that encouraged student engagement, confidence, and academic growth.

Communicated regularly with parents, administrators, counselors, and special education staff regarding student progress and instructional support.

Developed and implemented individualized intervention plans to address literacy gaps and improve overall student achievement in ELA.

City of South Fulton

Human Resource Specialist

Provides coordination for a wide range of human resources functions in support of departmental operations, such as maintaining personnel files and records; compiling, verifying, and correcting data; and preparing and distributing per Recruits new employees; posts job openings and notices in print, on web sites, etc.; attends job fairs; receives, sorts through and screens possible candidate applications; forwards qualified applications to appropriate personnel; coordinates interview process; assists in interviewing candidates for vacant positions as requested; conducts pre-employment screening of selected candidates; checks references and verifies employment; runs background and records checks; compiles information and forwards to appropriate personnel.

Maintain the HR recruitment calendar (schedule meetings, interviews, HR events etc.).

Follow employee’s progress within their department for 30,60, and 90-day process (training, morale, and resources needed to perform their job).

Manage employment exit process, exit interview, collecting city property and terminating report to all appropriate parties.

Process and maintains FMLA and ADA requests.

Maintain records of human resources-related data in both hard and electronic filing systems, ensuring all records meet compliance.

Organize, maintain, generate reports, and update employee information as needed in HRIS.

Respond to internal and external HR related inquiries or requests as directed.

Interpret and communicate Human Resources rules, regulations, policies, and procedures.

Prepares and distributes human resources-related correspondence as directed by Human Resources Management.

Confers with supervisor to obtain direction regarding work assignments and priorities; organizes tasks to complete assigned work; monitors status of work in progress and inspects completed work; assists with complex/problem situations and provides technical expertise.

Coordinates human resources programs such as employee appreciation programs, wellness program; safety program, compiles, and/or monitors data pertaining to department operations; summarizes data, performs routine data analysis, and prepares reports; conducts research of department files, database records, electronic data sources, Internet sites, hardcopy materials, or other sources as needed.

Communicates with supervisor, other employees, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Compile data, performs mathematical calculations, and audits data as needed (turnover, days to hire).

Manages HR Administration duties such as employment verification, requisitions, supplies and operates as 1st point of contact.

Complete assigned HR projects as needed,

Personnel-related correspondence, recruitment, and HR projects. Women in Their Shoes

Founder-Owner

• Teaching and Training Women who needs empowering, motivated and support

• Conducting monthly meetings, quarterly workshops, bi-annual retreats and conferences

• Coordinated assignments to help know and figure out their purpose in life

• Maintained confidentiality of the women that need our assistant DISH Network

Office Manager

• Open and closed office, overseeing of daily functions which included payroll, and human resources

• Processed and transmitted payroll for over 300 employees

• Responsible for screening for new applicants, scheduled and conducted interviews

• Teach and trained all new hires on rules and regulations

• Managed all clerical support for department and department director resulting in streamlining of all administrative duties

• Maintained strict confidentiality of all operations, information gathered and file contents by ensuring highest standard of security.

• Provide excellent customer service

Paul Popcorn

Assistant Store Manager

• Maximizing sales and profitability

• Maintain high store standard

• Interviewing, hiring, training and performance evaluations

• Manage scheduling and staffing of hourly employees

• Ensure quality customer service

Monique Jones’ Associate

Accounts Administrative/Secretary

• Duties including calling in payroll biweekly, filing, typing, scheduling meeting with board members

• Responsible for monthly, quarterly and yearly budget

• Collecting rent and miscellaneous items

• Responsible for paying monthly bills, handling general ledger reports

• Making weekly deposits

World Courier Metr0

Accounting Clerk/Customer Service Rep

Duties included payroll, collecting money from driver.

Develop a training manual for new hires and provide training.

Input all information for electronic pay methods, salary schedules, tax withholdings and deductions.

Bookkeeping, keeping up with petty cash flow, making deposits.

Sorting mail, sending bills to Corporate to be paid.

Answering 10 phone lines, inputting data into Datatrac.

Responsible for taking customer order, sending out monthly invoices.

Handling customer complaints, billing questions.

Responsible for putting accounting manuals together. References are available upon request.

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