Operations & Customer Service Technician

ZI’YON C. KELCY

PHONE: 410-***-****

EMAIL: *******@******.***

SUMMARY

Detail-oriented operations and customer service professional with experience supporting logistics, technical service operations, warehouse environments, and customer-facing teams. Skilled in equipment handling, operational coordination, invoicing, reporting support, and fast-paced problem solving. Recognized for reliability, teamwork, safety compliance, and strong communication skills in high-volume environments. Currently seeking opportunities in aviation operations, customer service, logistics coordination, airport operations, and business support roles. CORE COMPETENCIES

Customer Service • Baggage & Cargo Handling • Safety & Procedure Compliance • Team Collaboration • Accounting • Equipment & Tool Operation • Leadership • Communication • Documentation • Reporting • Remote Collaboration • IT Support • Social Media Management • Client Support • Operations Coordination • Logistics & Shipping • Billing & Invoice Support • Data Entry & Reporting • Administrative Support • Problem Resolution EXPERIENCE

SENIOR TECHNICIAN, PHROPTOR TECHNOLOGY)

ADVANCED EYECARE, July 2024 – Present

• Operate and maintain technical equipment while ensuring compliance with safety and quality standards

• Coordinate shipping, packaging, and service logistics to support timely customer solutions

• Communicate repair updates, billing information, and service timelines directly with customers

• Support invoicing, payment processing, and operational documentation

• Track service cases and assist with reporting and workflow management

• Collaborate with internal departments to resolve customer concerns and escalated service issues efficiently MASTER DETAILER

DENT WIZARD, October 2023- December 2025

• Perform exterior and interior vehicle detailing in a fast-paced service environment

• Operate tools, compressors, and cleaning equipment safely and efficiently

• Maintain productivity standards while delivering high-quality customer service

• Transport customer vehicles responsibly between job sites and service locations

• Follow strict company safety procedures and operational guidelines WAREHOUSE ASSOCIATE

AMAZON, August 2020 – January 2025

• Supported high-volume warehouse and fulfillment operations in a fast-paced distribution environment

• Loaded, sorted, staged, and processed packages while meeting productivity and accuracy goals

• Maintained inventory accuracy and followed operational safety procedures consistently

• Collaborated with team members to ensure timely order fulfillment and customer satisfaction

• Handled physically demanding workloads while maintaining efficiency and reliability during peak operations SENIOR TECHNICIAN

TIRE CHOICE, January 2023 – October 2023

• Performed tire installation, balancing, inflation, and maintenance services according to safety standards

• Operated hydraulic jacks and power tools safely in a high-volume automotive environment

• Maintained attention to detail while supporting efficient shop operations

• Assisted customers professionally and ensured quality service delivery SUPERVISOR

DIAMOND DETAILING, July 2020 – July 2022

• Supervised daily workflow operations and delegated assignments to team members

• Ensured completion of detailing services according to company quality standards and customer expectations

• Assisted with customer interactions, scheduling coordination, and operational support

• Maintained safe handling of customer vehicles and equipment ADDITIONAL EXPERIENCE

TEAM LEADER ASSOCIATE

H&R BLOCK, January 2023 – January 2024

• Supported office operations and customer service during high-volume tax season

• Assisted with client intake, scheduling, administrative tasks, and team coordination

• Maintained professionalism and confidentiality while assisting customers with service-related inquiries CAREER SERVICES

NORFOLK STATE UNIVERSITY, January 2019 – May 2021

• Assisted students with administrative support and career resource coordination

• Supported office organization, scheduling, and customer-facing interactions EDUCATION

LICENSURES

VALID DRIVERS LICENCE

SKILLS

Customer Service Information Technology Email Support Calendar Management Device Troubleshooting Phoropter Maintenance Social Media Management Office Set-up Data Entry

TECHNOLOGY

PeopleSoft, SharePoint, Universal Trouble Ticketing, Microsoft Office Suite, Teams, QuickBooks, Social Media Norfolk State University (VA)

Bachelors, Accounting & Business Studies

Rancocas Valley Regional HS

(Mt. Holly, NJ)

Highschool Diploma

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