Cybersecurity & PCI Compliance Analyst
Resume:
AHMAD SCHAFFER
Cybersecurity Analyst PCI Compliance Data Analysis Risk Assessment
601-***-**** *****.********@*****.*** San Antonio, US, 78258 EXPERIENCE
Information Technology Specialist
United States Army
06/2020 - 06/2024 Hawaii
Maintained telecommunications and network equipment across military environments to sustain reliable operations for critical communications systems.
Supported connectivity across mainframe, minicomputer, and microcomputer environments within LAN and WAN networks. Performed maintenance and troubleshooting on telecommunications and automated message switching equipment, contributing to 95% network uptime and minimal service disruptions.
Configured and maintained routers, switches, firewalls, and standard network protocols to support secure data transmission across LAN and WAN environments.
Diagnosed and resolved network connectivity issues to reduce downtime across critical communications systems.
Validated signal flow and network linkage with other installations to ensure reliable data transmission and adherence to established protocols. Maintained detailed records of message routing, delivery, and response times to support audit readiness and compliance documentation. Applied network security protocols and monitored system performance across LAN and WAN environments, helping deliver 95% uptime for mission-critical infrastructure.
Improved telecommunications troubleshooting procedures with a more systematic approach that reduced recovery time and increased operational readiness.
Executed network testing and validation procedures to maintain reliable signal flow and accurate documentation for military compliance standards. Collaborated on network upgrades and security enhancements to support seamless communication across military installations and command centers.
IT Triage Analyst
Bridgehead IT
2025 - Present
Refined IT support protocols and communication workflows to improve incident handling speed and service continuity.
Optimized ticket management workflows and troubleshooting processes to improve response times and service efficiency.
Diagnosed complex system issues and delivered technical resolutions while maintaining clear stakeholder communication. Monitored performance metrics and conducted root cause analysis to improve system reliability and prevent recurring issues. Used proactive monitoring to identify issues earlier, reduce system vulnerability exposure, and strengthen cybersecurity posture. Promoted knowledge sharing and incident documentation best practices across IT teams to improve collaboration and response consistency. Coordinated with stakeholders on incident response frameworks to support communication during critical events and regulatory compliance efforts.
SUMMARY
Cybersecurity-focused IT professional with 4 years of experience in network operations, incident
response, and risk assessment. Strengthened
security operations and service continuity in
military and enterprise environments by improving
network reliability, accelerating incident handling, and supporting compliance-focused processes.
Pursuing a Cybersecurity Analyst opportunity with
The Home Depot’s PCI Compliance team to apply
data analysis, cross-functional collaboration, and security operations support to protect sensitive
data and critical assets.
KEY ACHIEVEMENTS
Network Uptime Achievement
Achieved 95% network uptime through
rigorous internal threat operations and
robust PCI compliance measures.
Incident Response Optimization
Reduced incident response time by 30%,
implementing PCI compliance strategies for
enhanced communication safety.
Vulnerability Identification Success
Implemented advanced internal threat
operations, identified vulnerabilities,
boosting system reliability by 25% for secure
data.
EDUCATION
Bachelor of Science in Information
Technology - Cybersecurity
Hallmark University
08/2023 - 08/2026 San Antonio, TX
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PROJECTS
Home Lab Intrusion Detection System (pfSense & Snort) 2026 - 2026 Home Lab / Virtual Environment
Built a virtualized network security lab using pfSense for firewall routing and Snort for real-time traffic monitoring, alerting, and rule enforcement. Configured custom alert signatures to detect simulated port scans and brute-force attacks, validating telemetry and log aggregation workflows. Digital Forensics Investigation Lab (Autopsy & Wireshark) 04/2026 College Lab / Virtual Environment
Conducted digital forensic investigations on disk images and packet captures using Autopsy and Wireshark to recover artifacts and analyze suspicious network activity.
Parsed file systems, recovered deleted artifacts, and extracted indicators of compromise to produce detailed forensic findings. SIEM Log Analysis & Threat Hunting Lab (ELK Stack & Sysmon)
08/2026 - 08/2026 Home Lab / Virtual Environment
Deployed an open-source SIEM lab to centralize endpoint telemetry, parse security logs, and monitor malicious system behavior using ELK Stack and Sysmon.
Forwarded Sysmon and Windows security logs into ELK Stack to build dashboards and track simulated brute-force authentication attempts. SKILLS
Incident Response PCI Compliance
Risk Assessment Data Analysis
Security Monitoring
Network Troubleshooting LAN/WAN
Root Cause Analysis
Ticket Management SIEM
Threat Detection Windows Linux
macOS Wireshark Snort pfSense
ELK Stack Sysmon Autopsy
Compliance Support
Cross-Functional Collaboration
Technical Support Linux PCI
Risk Management Strategic Thinking
Customer Service
TRAINING / COURSES
Basic Leadership Course
United States Army
Emergency Medical
United States Army
Basic Lifesavers Course
United States Army
IT Basically Course
Army
Advanced Leadership Course
Army
LANGUAGES
Japanese
Beginner
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