Customer Service & Administrative Dispatcher

Vanessa Velazquez

Stanton, CA 714-***-**** ***********@*****.***

SUMMARY

Reliable and organized professional with over 10 years of experience in customer service, administrative support, healthcare reception, retail, and logistics operations. Experienced in assisting customers and employees, managing schedules and routes, data entry, billing, answering questions, and handling multiple tasks in fast-paced environments. Strong communication, leadership, problem-solving, and time-management skills. Currently seeking a remote position where I can use my customer service, administrative, and organizational experience. EDUCATION

Cypress College

Associate Degree in Business Management Graduated 2026 EXPERIENCE

Dispatcher 2022 – Present

Amazon Riverside, CA

• Manage and monitor daily delivery routes to ensure all routes are accounted for.

• Assist drivers with questions, route concerns, and issues while they are on the road.

• Help coordinate the loading and preparation of delivery vans.

• Communicate with drivers and team members throughout the day to resolve problems quickly.

• Monitor route progress and assist with operational needs in a fast-paced environment.

• Provide support and guidance to drivers to help ensure successful route completion.

• Maintain organization and communication while managing multiple responsibilities at once. Receptionist June 2020 – 2022

Tustin Dental Wellness Tustin, CA

• Answered phones and assisted patients with questions and appointment needs.

• Called patients to provide appointment reminders.

• Performed billing and data-entry responsibilities.

• Maintained accurate patient information and records.

• Prepared and cleaned rooms before and after appointments.

• Assisted with daily office organization and administrative tasks.

• Provided professional and friendly customer service to patients. Medical Assistant / Receptionist 2018 – 2020

Gastroenterology Office Tustin, CA

• Greeted patients and provided front-desk support.

• Answered phones and assisted patients with questions.

• Helped manage appointments and daily office activities.

• Maintained a professional and welcoming environment.

• Assisted with administrative and receptionist responsibilities. Cashier June 2016 – 2018

Forever 21 Huntington Beach, CA

• Provided friendly and efficient customer service.

• Processed customer purchases and handled cash and card transactions.

• Folded and organized merchandise throughout the store.

• Assisted with early-morning and nighttime clothing restocking.

• Maintained an organized sales floor.

• Assisted customers with questions and product needs. Cashier July 2014 – May 2016

Target Cypress, CA

• Provided customer service and processed purchases accurately.

• Handled cash and electronic payments.

• Assisted customers with questions and concerns.

• Folded and organized clothing merchandise.

• Assisted in the electronics department and helped customers locate products.

• Maintained a clean and organized work area.

TECHNICAL SKILLS

Customer Service

Administrative Support

Data Entry

Scheduling & Appointment Management

Dispatch & Route Management

Phone & Email Communication

Billing & Payment Support

Problem Solving

Time Management

Organization

Team Leadership

Microsoft Office

Multitasking

Employee & Customer Support

ADDITIONAL QUALIFICATIONS

- Strong written and verbal communication - Comfortable working independently and as part of a team - Experienced working in fast-paced environments - Strong attention to detail - Reliable and dependable - Quick learner and adaptable to new systems and procedures - Leadership and employee-support experience

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