Healthcare Operations & Scheduling Supervisor

CINDY POTTER

517-***-**** ************@*****.*** Whitmore Lake, MI

Professional Summary

Compassionate and detail-oriented healthcare operations professional with over 15 years of experience in residential care, medication management, and team supervision. Proven ability to optimize schedules, coordinate care logistics, and maintain high standards of patient satisfaction. Seeking a remote role where medical knowledge, organizational skills, and scheduling expertise can contribute to a mission-driven healthcare team.

Core Competencies

Patient Scheduling & Referral Coordination

Healthcare Operations & Compliance

Medication Management & Documentation

Staff Supervision & Training

Relationship Building & Customer Service

Data Entry & Reporting

Logistics & Supply Coordination

High Sense of Urgency & Empathy

Relevant Experience

Office Manager

Rely-On Realty – Byron, MI January 2021 – Present

Manage daily office operations including scheduling showings, listings, and closings.

Conduct property research and identify comparable listings to support client decisions.

Provide client support through calls, documentation, and appointment coordination.

Maintain organized filing systems and ensure timely ordering of office supplies.

Collaborate with agents and clients to ensure smooth real estate transactions.

Residential Care Supervisor & Medication Technician

Cambrian Assisted Living – South Lyon & Ann Arbor, MI 2019 – 2021

Managed care and medication schedules for 80+ residents across multiple wards.

Supervised and trained 20+ caregivers, improving operational efficiency.

Maintained accurate care documentation and ensured compliance with audits.

Delivered end-of-life care with emotional and spiritual support.

Residential Aide Supervisor & Medication Technician

Eisenhower Rehab Center – MI 2017 – 2019

Coordinated daily routines and therapy for residents with traumatic brain injuries.

Scheduled activities and documented hourly progress and behavior.

Managed medical records and collaborated with healthcare providers.

Residential Care Supervisor & Medication Technician

Silver Maples Assisted Living – Chelsea, MI 2014 – 2017

Directed 25 aides, improving therapy outcomes by 15%.

Scheduled and adjusted services for 80+ residents, ensuring smooth transitions.

Implemented medication management systems and updated medical records.

Private Client Caregiver / Medication Technician

Michigan Attendant Care – Brighton, MI 2009 – 2012

Provided comprehensive care and medication administration for quadriplegic clients.

Operated specialized equipment and supported physical therapy routines.

Additional Experience

Owner

Cindy’s Superior Cleaning Service – Whitmore Lake, MI 1990 – Present

Accounting Manager

Allnet Communications – MI 1983 – 1991

Realtor

Keller Williams Real Estate – Brighton, MI 1999 – 2005

Education

Madonna University – Business and Psychology

Certifications

Certified Nursing Assistant (CNA)

Certified Medication Technician

CPR Training

Key Achievements

99% Client Retention Rate (Cleaning Service)

Boosted Operational Efficiency by 23%

Increased Resident Satisfaction by 75%

Directed Teams Improving Therapy Outcomes by 15%

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