Management

JOSEPH RIERA

386-***-**** ********@*****.*** Sanford, FL

PROFESSIONAL SUMMARY

Results-driven Operations and Sales Management professional with 20+ years of experience overseeing operations, inventory management, sales performance, logistics, customer service, and team leadership within automotive, retail, and salvage industries. Proven ability to drive revenue growth, improve operational efficiency, manage large teams, and develop high-performing workforces. Skilled in strategic planning, vendor relations, employee development, process improvement, compliance management, and customer retention. Bilingual in English and Spanish. CORE COMPETENCIES

• Operations Management

• Sales Operations

• Inventory Control

• Logistics Management

• Team Leadership

• Employee Training & Development

• Customer Retention

• Customer Relationship Management

• Vendor Management

• Warehouse Operations

• OSHA Compliance & Safety

Regulations

• Performance Management

• Process Improvement

• Business Intelligence Reporting

• Commission Tracking

• Salesforce CRM

• Microsoft Excel

• Microsoft Word

• Data Quality Management

• Strategic Planning

• Problem Solving

• Decision Making

• Bilingual: English & Spanish

PROFESSIONAL EXPERIENCE

Operations Manager

DeLand U-Pull-It / Car Dealership DeLand, FL March 2020 – Jan 2021

• Lead daily operations for automotive salvage yard and dealership, ensuring profitability, efficiency, and customer satisfaction.

• Manage inventory control, sales operations, vendor relationships, and staff performance.

• Oversee compliance with OSHA and state regulations while improving workflow and productivity.

• Support revenue growth through strong customer service and operational leadership. Sales Operations Manager

Moore's Automotive Inc. Holly Hill, FL January 2003 – May 2010/October 2012 – March 2020

• Directed sales and operational activities for a high-volume automotive business.

• Supervised hiring, training, coaching, and performance management for warehouse and office teams.

• Developed business intelligence reports, sales forecasts, and operational analyses for executive leadership.

• Implemented automated tracking systems, improved operational efficiency, and consistently achieved sales and profit goals.

• Managed licensing, compliance documentation, and cross-functional coordination among departments.

Retail General Manager

A-1 Auto and Truck Parts St. Augustine, FL May 2010 – October 2012

• Oversaw all business operations, staffing, budgeting, and customer service functions.

• Increased profitability through cost controls, process improvements, and employee development initiatives.

• Reduced turnover through team engagement and training programs. Store Manager

Aaron's Sales and Lease Daytona Beach & Hollywood, FL July 2000 – June 2002

• Managed store operations, sales performance, inventory control, accounts receivable, and staff development.

• Increased revenue through merchandising, marketing initiatives, and customer service excellence.

• Oversaw fleet management and inventory processes to support operational efficiency. EDUCATION

Associate Degree in Business Administration

Glassboro State College (Now Rowan University) Camden, New Jersey Honors & Recognition Top 10% Class Rank, Perfect Attendance Award

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