General Manager Driving Revenue and Operational Excellence

KEVIN LOMAX

Multi-level Manager offering **+ years comprehensive experience with notable contributions in transforming operations, empowering employees, increasing sales and reducing cost to achieve profit goals

Oversaw operations portfolio up to 5 locations. Motivated 110 direct reports and influenced 155 indirect reports. Cultivated relationships to understand challenges, provide expertise on operations, policies and procedures

Highly skilled in managing budgets up to $2.5M, reporting financials, administering P&L, analyzing trends, tracking KPI, monitoring and controlling expenses, workforce cost, inventory, maintenance and compliances

Proven track record transforming 5+ underperforming units by evaluating financials, operations, and customer service performance to identify opportunities, develop comprehensive strategies and drive improvements

Adept in managing human resource functions including recruitment, providing guidance on staffing, conducting performance reviews and orchestrating continuous on-the-job training plans to develop employees

PROFESSIONAL EXPERIENCE

GENERAL MANAGER

Drivers Auto Repair – 9/2020 to Present

Proactively managed day to day operations with $1.5M annual sales volume. Supervised and developed team of 12+ on customer engagement techniques, factors to maximize growth and ensure accurate diagnosis

Increased revenue by 10%. Planned and executed marketing campaigns, evaluated team performance to identify improvement opportunities, conducted daily team reviews to increase productivity and improve customer retention

Achieved 10% customer experience review increase. Trained staff on overall holistic experience by performing iterative customer engagements from initial greeting, completion of repair and customer feedback after service

Established leadership training program. Invested in transforming 4 high-potential staff members for promotions into management which turned around underperforming locations, increased revenue, retentions and referral business

Managed monthly budget ranging from $100k to $130K, controlled operating costs and monitored inventory supply

DISTRICT MANAGER

Holiday Inn Express – 7/2018 to 9/2020

Appointed to oversee operations of up to 5 locations with $2.5M annual budget, managed 10+ direct and 100+ indirect reports. Challenged to reduce expenditures, increase revenue, improve employee morale and customer satisfaction

Reduced employee turnover rate and increased morale. Spearheaded recruitment campaign to resolve an understaffing problem, implemented training to improve performance and strengthen work culture loyalty

Significantly increased customer review scores by 34%. Executed strategies to improve guest experience by training coaching and implementing standards for underperforming employees

Increased total revenue from $300K to $1.2M within 13-month timeframe. Planned and initiated a turnaround strategy to return the hotel to profitability from a revenue loss position

KEVIN LOMAX

GENERAL MANAGER

The Hotel Saint Francis – 9/2017 to 6/2018

Recruited to turn around faltering hotel. Analyzed operations, recommended corrective actions to restore profitability, increased morale and customer satisfaction. Managed staff activities of 30+ and controlled monthly budget of 90K

Earned award winning property status. Recruited and developed highly engaged teams; improved property maintenance and customer service standards, which resulted in superior guest experience and satisfaction

Achieved 39% revenue growth within one year. Modified pricing strategy and drove improvement initiatives

Reduced employee turnover by 25% by mentoring underperforming managers, targeting gaps and setting goals

GENERAL MANAGER

Chili’s Bar & Grill – 7/2016 to 9/2017

Selected to direct management team, coordinated operations, developed budgets, performed quality checks, maintained compliance, oversaw recruitment, inventory management, shift schedules and exceeded guest expectations.

Awarded highest manager rating in the district. Instituted initiatives to educate on operating policy and procedures, control inventory waste, reduced loss prevention and fostered great team culture

DISTRICT MANAGER

Westmont Hospitality Group – 12/2015 to 7/2016

Directed all business operations for 4 locations, led team of 25+ employees, managed fiscal, budget and P&L responsibilities. Developed strategies to improve operations, profitability, compliance and property maintenance

DISTRICT MANAGER

Extended Stay America – 2/2010 to 12/2015

Hired to direct a portfolio of 3 properties with full P&L accountability and effectively increased profitability improvements. Increased revenues by 52% within 2 years and recognized for exceptional performance over 4 consecutive years

STORE MANAGER (CODE 30)

Walmart – 2/2009 to 2/2010

Challenged to oversee staff operational activities and resolved customer satisfaction issues. Recognized for actively reviewing customer feedback, formulating corrective actions and utilized category scores to ensure reinforcements

DISTRICT SALES MANAGER

Sharp Corp (Applied Business Concept) – 10/2007 to 1/2009

Oversaw multiple territories, initiated sales strategy to accelerate revenue performance and increase client retention

EDUCATION

Syracuse University: Business Management Major ---completed 98 credit hours

Professional Development: Time Management, Leadership Development, Management Development Seminars by Zig Ziglar and Grant Cardone

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