SaaS Implementation Consultant II & Client Success

Mason Borzick IMPLEMENTATION

CONSULTANT II

Fort Myers, FL 33919 239-***-**** ************@*****.*** SAAS • CLIENT SUCCESS PROFESSIONAL

SUMMARY

Results-driven technology professional with 5+ years of progressive experience in technical support, SaaS implementation, client onboarding, and consulting. Experienced in leading clients through software implementations, go-live transitions, training, data migration, troubleshooting, and long-term adoption. Currently serving as an Implementation Consultant II, with a proven record of managing 30+ client accounts while solving complex problems and building strong client relationships.

PROFESSIONAL EXPERIENCE

FieldEdge

Implementation Consultant II 2026 – Present

• Lead full-cycle software implementations, from requirements gathering through post-launch support and adoption.

• Configure software solutions around client workflows and business requirements to support successful implementation.

• Deliver training, documentation, and strategic guidance to drive user adoption and long-term client success.

• Manage 30+ client accounts simultaneously, coordinating onboarding, system transitions, user training, and data migration. FieldEdge

Client Implementation Consultant 2024 – 2026

• Led clients through full-cycle software implementations, from requirements gathering through post-launch support.

• Configured systems to meet client needs and partnered with stakeholders to ensure smooth adoption.

• Delivered client training and documentation while supporting workflow optimization and platform adoption. FieldEdge

Go-Live Specialist 2023 – 2024

• Managed client go-live processes and helped ensure smooth transitions to the FieldEdge platform.

• Provided real-time troubleshooting and technical support during software launches.

• Partnered with internal teams to streamline onboarding and resolve client challenges quickly. FieldEdge

Technical Support Specialist 2021 – 2023

• Provided Tier 1 and Tier 2 technical support for customers across multiple software platforms.

• Diagnosed and resolved technical issues efficiently while maintaining a strong customer experience.

• Documented solutions and contributed to improvements in internal knowledge resources. CORE SKILLS

Implementation

SaaS implementation • Client

onboarding • Go-live

management • Data migration

Technical

Troubleshooting • System

configuration • Workflow

optimization • User support

Tools

Microsoft Excel • PowerPoint •

Salesforce • Salesloft •

TaskRay

Client Success

Training • Documentation •

Communication • Relationship

management

EDUCATION

Ida S. Baker High School

Cape Coral, FL • Graduated 2013

PROFESSIONAL STRENGTHS

Problem-solving • Adaptability • Teamwork • Organization • Time management

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