Remote Customer Care Representative

MUNEISHA S. MEERTENS

Frederick, MD 240-***-**** ********.********@*****.***

PROFESSIONAL SUMMARY

Customer-focused and detail-oriented professional with 8+ years of experience supporting customers, researching and resolving issues, reviewing information, maintaining accurate records, and following established procedures in high-volume environments. Experienced in addressing customer account concerns, documenting interactions, providing accurate information, and escalating issues when additional assistance is required. Strong communicator with a professional and courteous approach, excellent attention to detail, and the ability to manage multiple priorities while maintaining accuracy and service quality.

PROFESSIONAL EXPERIENCE

VAiR Corporation – Frederick, MD

Accounts Payable/Receivable Accountant May 2024 – Oct 2025

Researched billing, payment, and account discrepancies and took appropriate steps to resolve issues in accordance with established procedures.

Reviewed high-volume invoice and payment information to identify missing or inconsistent information and followed up as needed.

Maintained accurate electronic records and supporting documentation for efficient retrieval and review.

Coordinated with appropriate personnel to resolve payment and account-related issues.

Used Excel and financial systems to organize, review, and maintain accurate information supporting daily operations.

Legal & General America / Banner – Frederick, MD

Document Indexing Specialist Feb 2020 – Dec 2023

Reviewed high-volume documentation for completeness and accuracy while following established procedures and guidelines.

Entered, verified, and maintained sensitive information across electronic systems with a strong focus on accuracy and data integrity.

Researched incomplete or inconsistent information and took corrective action to ensure records were complete and properly documented.

Identified issues requiring additional review and escalated exceptions for resolution.

Managed multiple priorities in a high-volume environment while maintaining consistent accuracy and productivity.

Wells Fargo Home Mortgage – Frederick, MD

Collections Representative / Quality Assurance Aug 2019 – Feb 2020

Assisted customers with account-related concerns by reviewing account information, researching issues, and determining appropriate next steps.

Communicated with customers professionally and courteously while addressing questions and account concerns.

Researched account information and transaction history to identify discrepancies and support issue resolution.

Documented customer interactions, findings, and resolution activities accurately in accordance with established procedures.

Resolved routine account issues and escalated complex matters when additional assistance or review was required.

Managed a high volume of customer and account-related assignments while meeting performance, accuracy, and documentation requirements.

VCA, Inc. / Mars – Los Angeles, CA

Payroll Acquisition Coordinator Oct 2016 – Dec 2018

Reviewed employee and payroll information to verify accuracy, completeness, and timely processing.

Researched discrepancies involving employee and payment information and coordinated corrective action.

Gathered information from multiple sources to support issue resolution and provide accurate information to appropriate personnel.

Maintained accurate records and supporting documentation while following established procedures.

CORE SKILLS

Customer Service & Support • Customer Account Research • Issue Resolution • Professional Communication • Problem Solving & Follow-Up • Escalation • Documentation & Record Management • Information Research & Verification • Data Accuracy & Quality Assurance • Policy & Procedure Compliance • High-Volume Processing • Microsoft Excel (PivotTables, VLOOKUP & Reporting) • Business Information Systems • Multitasking & Prioritization • Attention to Detail

EDUCATION

Independence University

Accounting — Partial Completion

Accutech Business Institute

CBOT Certificate

Frederick High School

High School Diploma

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