Operations & Customer Service Management Leader

CHANDRA BREHM

GLADSTONE, MO ***** 816-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Operations and customer service management professional with experience in team leadership, employee training, scheduling, customer relations, escalations, inventory support, and sales operations. Strong background in fast-paced service environments with a focus on customer satisfaction, productivity, problem-solving, and efficient daily operations.

CORE SKILLS

• Management & Team Leadership

• Customer Service & Client Relations

• Operations & Schedule Coordination

• Training, Coaching & Conflict Resolution

• Retail Sales & Customer Retention

• Optical / Optician Experience

PROFESSIONAL EXPERIENCE

Assistant Store Manager

America’s Best Contacts & Eyeglasses

• Supported store management, customer service, optical sales, and day-to-day retail operations.

• Assisted customers with eyewear needs while helping coach associates and maintain a positive customer experience.

Associate Manager, Operations

Savers

• Supported daily store operations, customer service, employee coordination, and team productivity.

• Assisted with training, coaching, workflow organization, and maintaining efficient operational standards.

Small Part Assembly Production

Kansas City, KS

OrangeEV

• Built small parts for cab assembly.

• Consistently met production quotas.

Office Manager

Kansas City, Missouri

D.A.V.

• Provided training to new hires.

• Maintained inventory accuracy through regular cycle counts.

• Coordinated employee scheduling.

Operator Services

Kansas City, Missouri

Truman Medical Centers

• Answered incoming calls on the main hospital switchboard.

• Processed emergency codes for hospital departments.

Inbound Collections

Kansas City, Missouri

Citibank

• Handled incoming collection calls and assisted delinquent customers with payment arrangements and account settlements.

• Completed additional duties as assigned.

Customer Service Operations Manager

Kansas City, Missouri

Gateway Inc.

• Trained new hires in order-entry processes.

• Processed team timecards and supported daily operations.

• Handled escalated customer calls and resolved service concerns.

• Coordinated corporate sales activities as a sales representative.

EDUCATION & TRAINING

Certificate of Data Entry — Joe Herndon Vocational School, Raytown, Missouri

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