Customer Service & Cocktail Server
Resume:
Hello I’M
Layla Marie Evans
detroit 48212
***********@******.***
Skills
● 5 Years of Customer Service Experience
● Passenger & Guest Assistance
● Safety-Conscious & Detail-Oriented
● Conflict Resolution & De-escalation
● Strong Verbal Communication
● Hospitality & Customer Care
● Teamwork & Collaboration
● Professional & Friendly Attitude
● Fast-Paced Work Environments
● Problem Solving
● Multitasking & Time Management
● Dependability & Punctuality
● Adaptability & Quick Learning
● Cash Handling & POS Systems
● Flexible Schedule Availability
Experience
5 Years of Customer Service Experience
Various Customer-Facing Positions- customer services/Hospitality professional
● Provided friendly, professional, and attentive service to customers in busy environments.
● Greeted customers and created a welcoming experience while assisting with questions, requests, and concerns.
● Remained calm and professional when handling difficult situations and worked to find appropriate solutions.
● Communicated effectively with customers and coworkers to ensure smooth daily operations.
● Managed multiple responsibilities while maintaining accuracy and attention to detail. 2
● Followed workplace safety procedures, policies, and company standards.
● Worked collaboratively with team members during high-volume periods.
● Demonstrated reliability by arriving prepared and completing assigned responsibilities efficiently.
● Adapted quickly to changing situations and customer needs.
● Maintained a professional appearance and positive attitude while representing employers. May 2022 – September 2025.
● Hotel front desk agent
,The Westin Book Cadillac Detroit
1114 Washington Blvd, Detroit, MI 48226
● large upscale hotel where front desk/guest-service experience would be very transferable. May 2026 – June 2026
Front of House Team Member
Panda Express Roseville, Michigan
● Welcomed guests and assisted with orders, questions, payments, and customer concerns.
● Maintained professionalism during busy, high-volume periods.
● Processed customer transactions accurately and responsibly.
● Maintained a clean, organized, and safe customer environment.
● Collaborated with team members to provide fast and efficient service. Education
Fitzgerald High School — Warren, Michigan
High School Diploma
Graduated: [May,30th,2025]
3
FLIGHT ATTENDANT QUALIFICATIONS
● Strong commitment to passenger safety and customer service
● Comfortable interacting with people from diverse backgrounds
● Able to remain composed in stressful or unexpected situations
● Willing to complete airline-required safety and emergency training
● Comfortable working nights, weekends, holidays, and changing schedules
● Willing to travel and work extended or overnight trips
● Professional communication and presentation
● Able to follow detailed safety procedures and company policies ADDITIONAL INFORMATION
● Availability: Flexible
● Travel: Willing to travel extensively
● Relocation: Open to relocation, if required
● References: Available upon request
Contact this candidate