Electrical Claims Adjuster & Team Leader
Resume:
My Perfect Resume Feedback
Loading
Skip to main content
Back to Dashboard
Jessica_Cox_Resume
Share link
Jessica Cox
Contact
Denton, TX 76210
**********@*****.***
Bold Profile
Skills
Skilled liaison between electrical contractors and company, understanding the different requirements related to residential and commercial projects
Energetic leader, excited to coach and grow a team, empowering others to be excited to come to work every day
Dispatched a team of over twenty technicians based on area and skillset, commercial and residential certifications
Effective collections representative as well, worked with collections team to use my relationship and de-escalation skills to collect on high volume accounts
Building codes and regulations
Claims investigation
Settlement negotiation
Caseload management
Sales background
Policy interpretation
Ethical judgment
Conflict resolution
Claims negotiation
Coaching and mentoring
Professional Summary
Dedicated, results-driven professional with over 25 years of experience in the electrical and construction industries. Committed to delivering exceptional customer service and fostering positive relationships. Demonstrates strong multitasking and time management skills, ensuring that every project meets deadlines while exceeding client expectations. Passionate about problem-solving and analytical thinking, with a proven track record of guiding clients through all phases of projects, from inception to completion. A collaborative team player who values continuous learning and empowers others, consistently representing the company with integrity and accountability.
Recently switched gears and had the opportunity to work as a Claims Adjuster and have enjoyed learning something new. I am experienced with assessing and processing various types of claims efficiently. Proficient in utilizing analytical and negotiation skills to reach fair settlements and maintain compliance with policies. Knowledge of regulatory standards and exceptional customer service, ensuring fair and timely resolutions.
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Absolutely love taking a bad and escalated situation and turning it into a positive experience for the client.
Work History
December 2022 - Current
Claims Adjuster /Inside Sales Representative Baker International Insurance Agency, Lewisville, TX
Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
Examined claims forms and other records to determine insurance coverage.
Verified insurance claims and determined fair amount for settlement.
Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Prepared summaries of damage, payments, and policy coverage.
Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Answered customer questions regarding deductibles.
Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
Provided exceptional customer service, addressing concerns, and answering questions promptly.
Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Researched claims and incident information to deliver solutions and resolve problems.
Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Analyzed information gathered by investigation and reported findings and recommendations.
Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Maintained contact with claimants and attorneys to determine treatment status.
Followed up with insured individuals regarding premium and deductibles payments.
Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Managed friendly and professional customer interactions.
Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Built relationships with customers and community to promote long term business growth.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
1
Oct2002 - Oct2022
Construction Management Denton County Electric Cooperative, Corinth, TX
Process inspections for new meter sets, gas and electric
Set up new accounts based on validity of Secretary of State
Field incoming and outgoing calls for builders, general contractors, developers and industrial clients.
Dispatch technicians based on single or three phase projects.
Process daily reports for team QA
Provide exemplary customer care, especially in escalated situations
Extensive knowledge in single phase and three phase situations, commercial experience is extensive,
High volume, fast paced call center environment- customer care focused
Specialized in Key Accounts, extensive knowledge of clients and industry
Liaison between designer, engineering clerk, confirming scope of work with quality assurance and communicating with customer providing all aspects of account management from inception of project to final c/o
Assisted field personnel with handling diverse problems by facilitating communication, researching issues and locating required documentation.
Delegated work to staff, setting priorities and goals.
Prepared and planned worksites to help jobs run smoothly.
Delegated duties to employees based on skillset.
Education and Training
Expected in May 1993 High School Diploma Lake Dallas High School, Lake Dallas, TX
Certificate Insurance TDLR, TX
All Lines Adjuster License #3004613 - Expires January 2027
Comments
UNRESOLVED
1
RESOLVED
Work History
Virtual Recruiter
16 August 2025
Specify the financial impact of negotiated settlements by including average percentage savings or total amounts saved for the company.
Highlight specific customer satisfaction metrics, such as percentage ratings or improvements in customer feedback scores after your interventions.
Rephrase repetitive statements about customer service to focus on unique contributions and outcomes related to each instance.
Summarize key accomplishments in a short paragraph at the beginning of the experience section, emphasizing the most impactful achievements throughout your role.
Include specific metrics in your claims management description, such as the average resolution time or percentage of claims resolved within a certain time frame.
Improve document
Go back
Jessica_Cox_Resume
Work History
Start date
Month
December
January
February
March
April
May
June
July
August
September
October
November
December
Year
2022
2055
2054
2053
2052
2051
2050
2049
2048
2047
2046
2045
2044
2043
2042
2041
2040
2039
2038
2037
2036
2035
2034
2033
2032
2031
2030
2029
2028
2027
2026
2025
2024
2023
2022
2021
2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
2009
2008
2007
2006
2005
2004
2003
2002
2001
2000
1999
1998
1997
1996
1995
1994
1993
1992
1991
1990
1989
1988
1987
1986
1985
1984
1983
1982
1981
1980
1979
1978
1977
1976
1975
1974
1973
1972
1971
1970
1969
1968
1967
1966
1965
1964
1963
1962
1961
1960
1959
1958
1957
1956
1955
1954
1953
1952
1951
1950
1949
1948
1947
1946
1945
1944
1943
1942
1941
1940
1939
1938
1937
1936
1935
1934
1933
1932
1931
1930
1929
1928
1927
1926
1925
End date
Month
January
February
March
April
May
June
July
August
September
October
November
December
Year
2055
2054
2053
2052
2051
2050
2049
2048
2047
2046
2045
2044
2043
2042
2041
2040
2039
2038
2037
2036
2035
2034
2033
2032
2031
2030
2029
2028
2027
2026
2025
2024
2023
2022
2021
2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
2009
2008
2007
2006
2005
2004
2003
2002
2001
2000
1999
1998
1997
1996
1995
1994
1993
1992
1991
1990
1989
1988
1987
1986
1985
1984
1983
1982
1981
1980
1979
1978
1977
1976
1975
1974
1973
1972
1971
1970
1969
1968
1967
1966
1965
1964
1963
1962
1961
1960
1959
1958
1957
1956
1955
1954
1953
1952
1951
1950
1949
1948
1947
1946
1945
1944
1943
1942
1941
1940
1939
1938
1937
1936
1935
1934
1933
1932
1931
1930
1929
1928
1927
1926
1925
I currently work here
Company name
Job title
Location
Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
Examined claims forms and other records to determine insurance coverage.
Verified insurance claims and determined fair amount for settlement.
Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Prepared summaries of damage, payments, and policy coverage.
Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Answered customer questions regarding deductibles.
Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
Provided exceptional customer service, addressing concerns, and answering questions promptly.
Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Researched claims and incident information to deliver solutions and resolve problems.
Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Analyzed information gathered by investigation and reported findings and recommendations.
Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Maintained contact with claimants and attorneys to determine treatment status.
Followed up with insured individuals regarding premium and deductibles payments.
Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Managed friendly and professional customer interactions.
Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Built relationships with customers and community to promote long term business growth.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Save changes
Work History
Virtual Recruiter
16 August 2025
Specify the financial impact of negotiated settlements by including average percentage savings or total amounts saved for the company.
Highlight specific customer satisfaction metrics, such as percentage ratings or improvements in customer feedback scores after your interventions.
Rephrase repetitive statements about customer service to focus on unique contributions and outcomes related to each instance.
Summarize key accomplishments in a short paragraph at the beginning of the experience section, emphasizing the most impactful achievements throughout your role.
Include specific metrics in your claims management description, such as the average resolution time or percentage of claims resolved within a certain time frame.
© 2025, Bold Limited. All rights reserved.
Terms & ServicesPrivacy policyContact
Loading. Please wait…
Cookie Settings
Click on the types of cookies below to learn more about them and customize your experience on our Site. You may freely give, refuse or withdraw your consent. Keep in mind that disabling cookies may affect your experience on the Site. For more information please visit our Cookie Policy and Privacy Policy.
Choose the type of cookies to accept:
Analytics
These cookies analyze our visitor’s use of our Site and also allow us to offer you a better experience. Analytic-related cookies used on our Site do not identify who you are nor allow us to send you targeted advertising. For example, we may use cookies/tracking technologies for analytics related purposes to determine the number of visitors to our Site, identify how visitors move around the Site, and, in particular, which pages they visit. This allows us to improve our Site and our services.
Performance and personalization
These cookies make it possible for us to give you access to a customized experience. Personalization cookies are used to deliver content, including ads, relevant to your interests on our Site and third-party sites based on how you interact with different elements in our site as well as track the content you access (including video viewing). We may also collect computer and/or connection information to tailor your experience to fit your needs. During some visits, we may use software tools to measure and collect session information, including page response times, download errors, time spent on certain pages and page interaction information.
Advertising
These cookies are placed by third-party companies to deliver targeted content based on relevant topics that interest you (for example, providing you with Facebook ads that would interest you), and allow you to better interact with social media platforms such as Facebook.
Necessary
These cookies are essential for the Site’s performance and for you to be able to use its features. Necessary cookies will always be dropped since these are needed in order for the Site to function properly. For example, essential cookies include but are not limited to: cookies dropped to provide the service, maintain your account, provide builder access, payment pages, create IDs for your documents, and store your consents.
To see a detailed list of cookies, please review our cookie policy.
save preferences
You control your data
We and our partners use cookies to provide you with our services, and depending on your choices, gather analytic information and tailor your experience on the site. You can manage your cookie preferences by clicking on “Cookie Settings” or you can accept all cookies by clicking “Accept All”. If you would like to have more details about the use of cookies please visit our Cookie Policy.
Cookie Settings Accept All
Contact this candidate