Operations & Administrative Professional

Lachanda Noel

Smyrna, GA ***** +1-203-***-**** ********@*****.***

Willing to relocate: Anywhere Authorized to work in the US for any employer PROFESSIONAL SUMMARY

Dynamic and adaptable Operations and Administrative professional with a comprehensive background in small business management, property oversight, and fast-paced organizational environments. Expert at streamlining daily workflows, managing client relations, and coordinating complex logistics under tight timelines. Transitions seamlessly from classroom leadership to corporate administrative roles, utilizing strong conflict de-escalation, professional diplomacy, and cross-functional communication to achieve organizational goals. CORE SKILLS

Operations & Business: E-commerce Management, Property Management, Inventory Control, Vendor & Contractor Negotiation, Supply Chain Logistics.

Administration & Tech: Financial Management, Invoice Processing, Accounts Receivable, Microsoft Office, Social Media Marketing, Data Tracking.

Client Relations & Safety: Conflict Resolution, Crisis Management, High-Stress Problem Solving, Customer Service, Infection Control, Patient Care.

PROFESSIONAL EXPERIENCE

Substitute Teacher / Lead Substitute Kelly Education / Educators Now LLC Marietta, GA / Georgia April 2023 – Present

• Direct daily operations and execute administrative workflows within diverse educational environments under tight timelines with zero transition time.

• Adapt quickly to unstructured environments, interpreting complex instructional files instantly to maintain organizational continuity.

• Utilize advanced group-management and conflict de-escalation strategies to maintain a productive, orderly environment for up to 30+ individuals.

• Deliver accurate daily compliance logs and operational performance reports to executive stakeholders to ensure smooth handoffs.

Independent Business Owner Candy Glamour (Online Ecommerce Store) New Haven, CT 2016 – 2022

• Directed end-to-end small business operations, executing daily sales strategies, inventory optimization, and financial reporting over a successful 6-year tenure.

• Coordinated directly with international manufacturers in China to manage supply chain logistics, negotiate pricing, and control product quality.

• Managed full-cycle financial operations, including processing invoices, tracking profit margins, and overseeing accounts payable/receivable.

• Oversaw brand presence and multi-channel digital marketing campaigns across social media platforms to drive customer acquisition and brand growth.

• Provided high-touch client support, building consumer trust through professional communication and swift problem resolution. Property Manager 162 Starr St. New Haven CT New Haven, CT November 2016 – August 2017

• Facilitated property administrative operations, ensuring high tenant satisfaction and full regulatory safety compliance.

• Executed financial management objectives by efficiently collecting rents, managing security deposits, and balancing accounts.

• Negotiated service contracts with external maintenance contractors to optimize facility repairs and property aesthetics.

• Mediated tenant disputes and resolved complex compliance or maintenance issues with high diplomacy and professionalism. Patient Transporter Yale New Haven Hospital New Haven, CT July 2005 – March 2009

• Facilitated fast-paced logistics within a high-volume healthcare center, utilizing a computerized tracking system to prioritize and dispatch transport jobs.

• Ensured strict patient identity verification and documentation accuracy before routing individuals to designated clinical departments.

• Maintained high safety protocols while operating specialized medical apparatus (IV pumps, oxygen systems, chest tubes) during patient movement.

• De-escalated patient anxiety during high-stress situations through continuous, supportive client communication. Environmental Associate Yale New Haven Hospital New Haven, CT 1999 – 2005

• Maintained rigid environmental safety and infection control metrics across critical patient care areas.

• Assisted medical staff with frontline support duties, including safe positioning of patients and front desk receptionist coverage.

• Managed department resource logistics by auditing inventory and stocking medical supply stores efficiently. EDUCATION

Real Estate (Pre-license Real Estate Sales) — Barney and Fletcher Georgia February 2022 – March 2022 Higher Education Coursework — Southern CT State University New Haven, CT 2001 – 2002 High School Diploma — Hillhouse High School New Haven, CT 1994 – 1998 CERTIFICATIONS & LICENSES

Pre-licensed Real Estate Sales (Georgia) • CPR Certification • First Aid Certification • Driver's License ADDITIONAL INFORMATION

Availability: Immediately Available for Placement

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