technology

Linwood Lofton

**********@*****.*** 919-***-**** North Carolina

SUMMARY

Experienced Field Service Engineer and Field Service Technician with extensive experience supporting, installing, troubleshooting, maintaining, and repairing mechanical, electromechanical, electronic, monitoring, telecommunications, and facility systems. Proven ability to diagnose equipment issues, perform preventive maintenance, complete installations, manage spare-parts inventory, coordinate vendors, and deliver responsive customer service in regulated and technically demanding environments. Strong background working directly with customers, contractors, vendors, and engineering teams to resolve technical issues, maintain equipment reliability, and meet service commitments.

EDUCATION

Thomas Edison State University

Major: Technical Studies

Thomas Edison State College

Associate of Applied Science – Electronic Engineering Technology Durham Technical College

Associate Degree – General Education

EXPERIENCE

Field Service Engineer 2021–2026

Danaher – Cytiva Inc. Remote, NC

• Performed field service support for customer equipment, including troubleshooting, installation, preventive maintenance, and repair.

• Diagnosed and repaired mechanical, electromechanical, and electronic equipment to restore equipment performance and minimize customer downtime.

• Supported customer satisfaction through responsive service, technical problem resolution, and service excellence.

• Managed and maintained spare-parts inventory and supported parts-ordering activities to ensure service readiness.

• Identified opportunities for service-business growth, including service agreements, parts, upgrades, consumables, and equipment leads.

• Provided technical support for Cytiva equipment and completed specialized vendor training on Sepax units, Asymptote Via Freeze, Via Thaw, Palltronic Flowstar IV, and Flowstar V systems. Field Service Technician 2018–2021

Rees Scientific Raleigh, NC

• Installed, troubleshot, repaired, calibrated, and inspected monitoring equipment used in regulated environments.

• Performed on-site service to maintain equipment accuracy, reliability, and compliance with applicable industry standards.

• Diagnosed equipment issues and implemented corrective actions to restore proper operation.

• Supported customers by providing reliable technical service and resolving equipment problems in the field. Transport Field Technician 2011–2018

Ericsson Inc. Raleigh, NC

• Completed change-management projects, telecommunications site installations, maintenance activities, and equipment-removal projects for Sprint facilities.

• Supported switch and fiber network sites while coordinating maintenance activities and responding to customer and operational requirements.

• Inspected installation work at Sprint POP sites and documented findings using Engineering Tool Suite, Atlas, and Mfieldwork.

• Coordinated vendors for maintenance and repair activities, including HVAC, batteries, generators, fire- suppression systems, and other facility infrastructure.

• Scheduled and managed vendor meetings to support site projects and maintenance requirements.

• Maintained equipment and material inventories and ensured accurate records and reporting.

• Managed multiple projects simultaneously while supporting network capacity, site reliability, and customer commitments.

• Responded to facility alarms and coordinated corrective maintenance with Sprint Building Maintenance and Engineering teams.

• Completed monthly site reports and tracked ticketed issues through resolution. Supervisor, Energy Programs 2004

Progress Energy Raleigh, NC

• Supervised a network of contractors performing field repairs and installations for Home-Wire, Surge Protection, and Energy Star programs.

• Trained and developed service providers to ensure field-service quality, delivery standards, and program goals were achieved.

• Inspected contractor installation work at customer locations and addressed quality issues.

• Managed vendor maintenance activities within budget and negotiated customer and contractor damage claims.

• Participated in strategic community activities and company-sponsored events. TECHNICAL TRAINING & EXPERTISE

Field Service: Installation Troubleshooting Repair Preventive Maintenance Calibration Equipment Inspection Customer Service Spare Parts Management

Technical Systems: Mechanical Electromechanical Electronic Equipment Monitoring Systems Telecommunications Fiber Optics Batteries HVAC Generators Facility Systems Telecommunications: Fiber Optics Voice over IP Converging Voice & Data Networks Router Installation & Maintenance Central Office Operations Cell Site Construction Specialized Training: Cytiva – Sepax Units, Asymptote Via Freeze, Via Thaw, Palltronic Flowstar IV, Flowstar V Fiber Optics VRLA Battery Maintenance Cell Site Construction Standards Central Office Operations Residential Electrical Principles & Code Applications Occupational Safety & Engineering Underground Tank (Veeder-Root) Systems DMS Family Installation

Additional Training: Global Knowledge – Voice over IP; Converging Voice and Data Networks; Router Installation and Maintenance American Management Association – Training the Trainer; Managing Technical Professionals

Contact this candidate