Customer Service & Client Support Representative
Resume:
Linda Greer
Danville, KY *****
************@*****.***
Customer service representative with 3 year's experience in call-center roles and client care..
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Conduent - Lexington-Fayette, KY
May 2022 to Present
Answering the phone and providing information about the clients case. Checking the status of clients
case.completing snap applications
Customer Service
Walmart - Danville, KY
October 2018 to March 2022
money orders, sending money grams etc. return's an assisting customers in finding other items
Correctional Officer
Commonwealth of Kentucky - Frankfort, KY
January 2015 to October 2020
Supervised offender work details, including institutional grounds maintenance and buildings
Monitored offender behavior and addressed disciplinary action during shower and meal periods.
Detected and removed contraband through unscheduled cell inspections.
Patrolled assigned areas to assess facility security and verify offender counts.
Followed and promoted compliance with established security procedures.
Fulfilled tower surveillance duty, monitoring grounds for security breaches.
Identified and removed contraband items using routine and unannounced searches.
Assisted with investigations of crimes such as assault occurring within facility.
Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband such
as weapons or drugs.
Inspected conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure
security and help prevent escapes.
Conducted headcounts to ensure each prisoner was present.
Minimized chances for escape or violence with proactive monitoring of all inmates.
Organized strict daily schedules for prisoners, including work assignments, appointments and visits by
family members.
Maintained records of prisoners' identification and charges.
Coordinated safe visits by family members, legal representation and volunteers.
De-escalated disturbances with verbal and physical response strategies.
Reduced incident risk by remaining alert for signs of disorder or tension.
Managed prisoner transfers and court appearances, protecting officers, inmates and general public from
harm.
Customer Service Representative
Xerox ( Independence Blue Cross) - Lexington, KY
December 2013 to June 2014
Answering incoming calls for providers, to see if the patient insurance covers procedure.checking on
claims that was files. letting providers know if the claim was paid to the patient or the provider.
Customer Service Representative
Outcomes Health Solutions - Stanford, KY
January 2012 to May 2012
calling doctor offices scheduling orders to get medical records for insurance companies that are doing
audit for certain patient.
Document Processor
Outcomes Health Information Solutions - Stanford, KY
June 2008 to September 2009
up loading patient information to the correct medical chart. making sure the information such as name,
address, ssn.
Education
Some college in Medical Assisting and pharmacy tech
National College - Danville, KY
June 2004
High school diploma or GED
Skills
• Cash Handling (2 years)
• Security (6 years)
• Supervising Experience (4 years)
• Typing
• Live chat
• Customer service (6 years)
• Communication skills
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