Customer Service & Booking Specialist

Tykerria Walker

251-***-**** • ***************@*****.*** • Monroeville, AL

Summary

Dynamic Customer Service professional with over 9 years of experience delivering personalized client solutions and managing high-volume inquiries. Expert in Remote Collaboration and Computer Literacy, with a proven track record in Booking Management and maintaining complex data records. Dedicated to enhancing the client experience through meticulous research and supportive hospitality in vacation planning and travel industry environments.

Work Experience

Certified Personal Trainer / Transformation Specialist January 2025 – Present PAIN2PASSION FITNESS, MONROEVILLE, AL

Research and design personalized wellness and accommodation plans for individual clients to ensure high satisfaction and goal achievement.

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Maintain accurate maintenance of complex client data and interaction records through weekly assessments and progress tracking.

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Secure long-term client retention by providing supportive and encouraging coaching during recovery and strength training sessions.

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Collaborate with clients to educate them on personalized habits including hydration and rest strategies for comprehensive lifestyle management.

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Call Center Representative (MSR II) June 2023 – January 2025 NAVY FEDERAL CREDIT UNION, PENSACOLA, FL

Assisted with a high volume of client inquiries within the credit-card services department, maintaining prompt and professional response times.

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Secured accurate and timely solutions for member inquiries regarding account data and reservation systems management.

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Collaborated with senior leadership to resolve complex problem-solving scenarios, resulting in a promotion to MSR II.

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Maintained strict confidentiality and professionalism while handling sensitive member financial interaction records.

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Online Shopper (E-Commerce Digital Associate) June 2022 – June 2023 WALMART SUPERCENTER, MONROEVILLE, AL

Managed Booking Management for online e-commerce orders, ensuring accurate fulfillment for over 100 daily pickups and deliveries.

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• Researched inventory levels to ensure product freshness and on-time fulfillment, meeting 99% accuracy targets. Collaborated effectively with customers and remote team members to resolve order issues and provide supportive service.

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Maintained organization in the fulfillment area to support operational efficiency and personalized customer experiences.

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Customer Host June 2019 – June 2022

WALMART SUPERCENTER, MONROEVILLE, AL

Assisted customers by greeting and providing a safe, welcoming environment indicative of high-quality Hospitality Experience.

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• Maintained store security and entrance protocols while verifying receipts and monitoring data flow. Provided guidance and vacation-style directions to enhance the overall customer experience through helpful research.

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Sales Associate – Sporting Goods Department March 2016 – May 2019 WALMART SUPERCENTER, MONROEVILLE, AL

• Delivered excellent Sales and customer service performance while maintaining department organization.

• Secured compliance with complex regulations during the processing of firearm and license transactions.

• Collaborated across multiple departments to assist with hardware, garden, and electronics client needs. Education

Online Course in Exercise Science July 2024 – July 2025 INTERNATIONAL SPORTS SCIENCES ASSOCIATION (ISSA), REMOTE High School Diploma May 2015

MONROE COUNTY HIGH SCHOOL, MONROEVILLE, AL

Additional Skills

Travel and Booking Operations: Booking Management, Reservation Systems, Travel Planning, Hotel Accommodations, Vacation Planning, Travel Industry Knowledge Client Services and Communication: Customer Service, Hospitality Experience, Sales, High-Volume Inquiry Resolution, Remote Collaboration, Personalized Client Solutions Technical and Operations: Computer Literacy, Microsoft Office Suite, Retail POS Systems, Data Maintenance, Interaction Records Accuracy, E-commerce Fulfillment Certifications

• Certified Personal Trainer - ISSA

• Transformation Specialist

• Corrective Exercise Specialist

• Exercise Recovery Specialist

• Specialist in Strength & Conditioning

• Nutritionist

• CPR Certified

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