Salon Operations & Customer Service Expert

Casie Sterling

Goal oriented, with many years of experience working in customer service, and client retention based occupations.

Gretna, LA 70056 +1-504-***-**** **********************@***********.*** Professional summary

Dependable professional with extensive experience in salon management and customer service. Skilled in handling high call volumes, booking appointments, and maintaining compliance with state cleanliness standards. Proven ability to resolve client concerns, manage daily operations, and ensure customer satisfaction. Recognized for strong work ethic and dedication to creating a welcoming environment for clients. Authorized to work in the US for any employer

Work experience

Hair Stylist/Receptionist

John Jay salon New Orleans, LA

September 2005 to Present

• Served as hairstylist at 3 locations, mastering hair cutting, coloring techniques, and styling to enhance client satisfaction

• Performed facial waxing services, expanding service offerings and increasing client retention

• Consulted with each client to assess needs, achieving personalized results and positive feedback

• Opened salon and managed cash drawer and daily deposits, ensuring financial accuracy

• Answered high call volume, booked appointments, and corresponded with clients to efficiently manage scheduling changes

• Greeted clients in an inviting and friendly manner, contributing to a welcoming salon atmosphere

• Sold retail products and checked clients out for services rendered, increasing retail sales revenue Manager/Coordinator

Nail Bar Nola New Orleans, LA

September 2021 to October 2023

• Opened and closed salon daily, ensuring smooth operations and security compliance

• Answered high call volume, maintaining excellent customer service and efficient scheduling

• Booked appointments, optimizing salon schedule to maximize daily client capacity

• Checked clients in and out for services, streamlining client flow and minimizing wait times

• Maintained standards of cleanliness in accordance with state laws and codes by properly handling and sterilizing tools, chairs, and all service areas

• Input data of all sales on spreadsheet for payroll, ensuring accurate and timely compensation

• Sent confirmations to clients for upcoming appointments, reducing no-show rates

• Handled all complaints in a caring and professional manner, achieving high customer satisfaction

• Treated all clients with respect, fostering client loyalty and repeat business Education

Nursing (3 years of college)

Delgado Community College New Orleans, LA

May 2005 to June 2008

Cosmetology (1 year)

John Jay Beauty College New Orleans, LA

July 1992 to March 1993

High school diploma or GED

John Curtis Christian school River Ridge, LA

August 1985 to May 1992

1. Varsity Basketball Cheerleader

2. Key club

3. Yearbook team

Skills

Dermabrasion Administrative Experience English Can multitask Hair Styling POS Microsoft Word Phone etiquette Host/hostess experience Payroll Processing Conflict Resolution Body Waxing Computer literacy Clerical Experience Self starter Leadership Cash handling Time Management Eyelash Extensions Sterilization Protocols Data Entry Management Hospitality Restaurant experience Organizational skills Communication Skills Merchandising Serving Experience Front Desk Makeup Application Appointment Scheduling Software Customer service Retail Sales Hotel experience Upselling Nail Care

Certifications and licenses

Cosmetology License

Additional information

I was invited to join the national junior honor society while attending community college at Delgado community college in New Orleans.

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