Branch Operations & Inside Sales Leader

Michael J Mitchell

203-***-**** ~ *************@*****.***

Sunbelt Rentals, Inc Stratford, CT

Operations / Inside Sales May 2018-Present

Utilized software tools to manage rental agreements, invoicing, and equipment tracking, improving operational efficiency and accuracy in record-keeping.

Maintained high levels of customer service by effectively communicating rental terms, equipment use, and safety protocols.

Successfully managed and coordinated equipment rentals for diverse clientele, ensuring optimal equipment selection based on project specifications and customer needs.

Developed and maintained strong relationships with clients, effectively upselling additional services and equipment that contributed to a 25% increase in rental revenue.

Sunbelt Rentals, Inc North Haven, CT

Branch Manager May 2022 -July 2024

Lead daily operations Ensuring efficiency, profitability and exceptional customer service.

Supervise, train, and mentor a team of 10 employees, fostering a high-performance culture.

Develop and implement operational strategies to maximize revenue and market share.

Ensure compliance with company policies, safety regulations, and industry standards.

Assess, modify and improve Sales Plans.

Monthly review of debt collection efforts.

Daily monitoring of truck fleet and drivers to ensure all safety regulations are in place.

Handle monthly income forecasts, daily contract counts and capital approval requests.

Logo Sportswear, Inc Wallingford, CT Online Quality Coordinator June 2013-April 2018

Screen incoming orders for fraud, missing customer information, copyright or trademark issues, design issues and repeat orders.

Making timely decisions to keep jobs in-house or outsourced to a vendor partner based on pipeline.

Assist production supervisors with work orders and product returns.

Assist shipping and receiving team when necessary.

Lead team conferences and outside workgroup meetings to support department goals.

Danielle & Associates Newington, CT

Staff Accountant January 2013-April 2013

Preparing 2012 tax returns for the CPA to approve.

Reconciliation of corporate accounts through the account system ProSeries.

GE Capital Danbury, CT Portfolio Analyst September 2003 – December 2012

Oversee leases, at lease-end, of businesses across diverse industries.

Effectively negotiate end of term lease purchase options, driving maximum income.

Mitigate residual losses by working with our remarketing sources when equipment was returned.

Drive new volume and provide opportunities to maintain control and mitigate risk through lease upgrades, renewals, extensions and restructure where appropriate.

REFERNCES AVAILABLE UPON REQUEST

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