Administrative Assistant & Billing Coordinator

B Bakia Wisher

+1-267-***-**** **.******@*****.*** USA

PROFESSIONAL SUMMARY

Achieved significant improvements in organizational efficiency through effective management of administrative processes.

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Elevated customer retention rates through strategic negotiation and relationship-building with clients and vendors.

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Strengthened team cohesion and performance by implementing targeted training and coaching programs.

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WORK EXPERIENCE

July 2024 - Current

Administrative Assistant / Billing Coordinator, Action Plumbing January 2023 - June 2024

Logistics Coordinator, Dice Forwarding

2018 - 2023

Customer Service Representative, Executive Movers Service Input data into the system based on information provided through calls and client interface

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• Maintain high volume of customer calls and email communications

• Process invoices and upload them to client portals

• Reconcile invoice discrepancies when needed

• Manage parts inventory - create spreadsheets to document what needs to be ordered

• Various special projects

• Setup new customer accounts

• Create COI's for clearance when required

• Manage technician commissions

• Schedule upcoming client visits for complex installations

• Train new hires

• Coordinated inbound and outbound shipments worldwide Worked in conjunction with the military to oversee all aspects of the relocation from preparation to transportation to delivery

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Maintained budgets set per allowance and ensure they do not exceed rates per tariff all while making sure to provide the most benefit to the military members

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Utilized and input data in Defense Personal Property System for transportation management

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Responded to general inquiries from customers, staff and vendors through telephone and email interface

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• Resolved service issues

• Cross trained and provided support for colleagues when needed

• Processed transactions - including payments and reimbursements when necessary 2017 - 2018

Dispatcher / Customer Service Representative, Stewart a Xerox Company

• Answered inbound calls from customers seeking service for their equipment

• Provided first level assessment and triaged calls Assisted customers with troubleshooting and provided resolution for basic issues to avoid inputting service calls

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• Adhered to goals set to get them up and running expeditiously Dispatched technicians based on abilities and or territories while maintaining response time goals

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• Ensured proper processing of chargeable service orders Maintained communication with management regarding status updates and issues that required escalation

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• Processed supply orders for customers

EDUCATION

General Studies (General Education Diploma)

Burlington City High School

Criminal Justice

Mercer County Community College

CERTIFICATIONS AND LICENSES

• Licensed Notary Public

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