Senior CX Customer Service Quality Assurance Specialist

YVONNE QUEZAIRE

Senior Customer Experience (CX) Customer Service Quality Assurance Specialist

El Paso, Texas 832-***-**** *********@******.***

linkedin.com/in/yvonne-quezaire-a27b222b2

Professional Summary

Accomplished Customer Experience (CX), Customer Service, and Quality Assurance professional recognized for maintaining 95–100% QA and CSAT scores, handling 60–75 customer interactions daily, and earning Top Tier Quality Recipient, Top Tier Value Generation Performer, Perfect Attendance, and peer coaching recognition.

Career Highlights

95–100% QA & CSAT

60–75 customer interactions daily

Top Tier Quality Recipient

Top Tier Value Generation Performer

Exceeded VIBE/customer survey metrics

Perfect Attendance

Peer Coaching & Quality Support

Professional Experience

HGS Technologies, LLC

Customer Service & Quality Assurance Specialist (Onsite & Remote)

December 2017 – March 2026

Managed 60–75 customer interactions daily.

Maintained 95–100% QA and CSAT.

Recognized as Top Tier Quality Recipient.

Recognized as Top Tier Value Generation Performer.

Exceeded VIBE and survey metrics.

Provided peer coaching and quality support.

Received Perfect Attendance recognition.

Conduent (formerly Xerox)

Customer Service Representative

Jul 2017–Dec 2017

Dish Network

Customer Service Specialist

May 2016–Jun 2017

GC Services

Customer Service Representative

Oct 2015–Apr 2016

Education

Associate of Arts – Business English

Los Angeles Pierce College, Woodland Hills, California

High School Diploma

John Muir High School, Pasadena, California

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