Remote Data Entry & Insurance Operations
Resume:
Crystal Isaac
Professional Insurance Agent
Lakeland, FL 33812 +1-863-***-**** ******@*****.*** Professional summary
Dynamic insurance professional with 26+ years of experience in underwriting and insurance account management. Recognized for exceptional customer service, policy analysis, and risk assessment, with proven expertise in commercial lines and effective client relationship building. Adept at leveraging technical tools to enhance documentation, compliance, and overall operational efficiency.
Work experience
Workers Compensation Underwriter
Omega Insurance Solutions Lakeland, FL
January 2025 to July 2026
• Underwrote Workers Compensation policies ensuring strict compliance with underwriting guidelines and risk assessment standards
• Maintained and serviced existing Workers Compensation policies, delivering high client satisfaction through proactive issue resolution
• Acted as primary liaison between retail agents and carriers, facilitating clear and effective communication to streamline policy processing
Licensed Insurance Agent
GEICO Lakeland, FL
March 1998 to November 2024
• Underwrote new business insurance applications, ensuring accuracy, compliance, and alignment with company policies
• Delivered exceptional customer service support via phone, internet, and live chat platforms, promptly resolving inquiries and maintaining high policyholder satisfaction
• Coached and developed customer service representatives, enhancing team performance and service quality
• Participated in Supervisor Prep Program, gaining leadership and management skills relevant to insurance account management
Education
Business (Associate in Arts (AA))
Polk State College Lakeland, FL
August 1995 to December 2013
Skills
Underwriting Customer service Communication skills Microsoft Office Data entry Risk Assessment Policy Analysis CRM Software Vendor Management Salesforce Organizational skills Time management Multitasking Cross-functional collaboration Customer relationship management
Certifications and licenses
AINS
Present
Ins 21, 22 and 23 completed and designation received. Insurance Producer License
June 2008 to Present
Bartender License
August 1997 to Present
Personal Lines License
Property & Casualty License
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