Mission Operations Coordinator Candidate

Samuel Nizi

Manor, TX ***.********@*****.*** 512-***-**** linkedin.com/in/samuel-nizi

EDUCATION

Texas State University

Master of Science in Accounting & Information Technology (MSAIT). Expected Dec 2026 Arizona State University

Master of Applied Leadership & Management (MALM). May 2023 International Training College Lingua

Bachelor of Science in Accounting. May 2017

EXPERIENCE

Clerk April 2026 – Present

Internal Revenue Service (IRS) Austin, TX

• Process and validate high-volume tax records, ensuring compliance with federal regulations and confidentiality standards.

• Identify discrepancies and risks in documentation, supporting quality control and regulatory compliance.

• Maintain and monitor workflow tracking systems, contributing to efficient processing and operational accountability.

• Conduct research and follow-up on missing or delayed records, improving turnaround time and service delivery.

• Coordinate administrative operations, including documentation tracking, reporting, and internal coordination. Program Operations & Case Management Coordinator Sept 2023 – March 2024 Pflugerville Independent School District (PFISD) Pflugerville, TX

• Led implementation of a centralized service tracking system supporting case management for 300+ families annually.

• Monitored service delivery data and generated reports to support grant compliance and program evaluation.

• Trained staff on federal confidentiality standards, compliance requirements, and reporting procedures.

• Identified service gaps and reduced data retrieval time by 60% through improved resource access.

• Coordinated cross-functional operations, ensuring alignment with regulatory and funding requirements. Senior Case Coordination Specialist Nov 2018 – Sept 2023 Austin Independent School District (AISD) Austin, TX

• Delivered case coordination services to diverse and underserved populations, including refugee families.

• Standardized documentation systems across multiple sites, improving administrative efficiency by 40%.

• Ensured compliance with confidentiality standards and ethical service practices.

• Led outreach initiatives, increasing participation in support programs by 75%.

• Collaborated with counselors, agencies, and leadership to support client-centered service delivery.

• Managed recruitment and onboarding processes, contributing to staff development and program continuity. ACTIVITIES & LEADERSHIP

Amala Foundation Oct 2022 – Oct 2024

Treasurer, Board of Directors

• Provided financial oversight and reporting to support organizational decision-making. Strengthened transparency through implementation of financial reporting tools and dashboards. Partnered with leadership on program sustainability and funding priorities.

Multicultural Refugee Coalition Jan 2020 – Jan 2022 Board Member

• Supported strategic planning, resource allocation, and community engagement. Advanced program development aligned with organizational mission and community needs.

SKILLS

Data Analysis & Reporting: Excel, SQL, Alteryx, Reporting & Dashboards Compliance & Regulatory: Federal Regulatory Compliance, Confidentiality Standards, Grant Compliance, Quality Control Systems & Operations: Database & Workflow Systems, Data Tracking & Documentation, Process Optimization Productivity: Microsoft Office Suite

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