Excellent Customer Service Rep with CMR exp and Conflict Skills

Shiloh Phelps

Gladstone, OR ***** +1-971-***-**** ***********************@*****.***

Professional Summary

Motivated and people-centered professional with strong conflict-resolution skills and a proven ability to communicate effectively with individuals from diverse backgrounds and life experiences. Experienced in de-escalating tense situations, mediating disagreements, and approaching every interaction with patience, empathy, and non-violent problem-solving. Known for staying calm under pressure, supporting a safe and inclusive community environment, and helping people feel respected and heard. Eager to bring strong interpersonal skills, cultural awareness, and a solution-focused mindset to an Apartment Manager role while continuing to grow within the property management field. Work Experience

ESS Substitute Teacher

ESS Education Portland, OR

September 2025 to Present

• Utilized various instructional strategies, such as cooperative learning, hands-on activities, and technology integration, to enhance student engagement and comprehension

• Created a positive classroom environment by establishing clear expectations for behavior and fostering a supportive community of learners

• Implemented effective classroom management techniques to maintain an orderly learning environment conducive to student success

• Employment period January 2023 - June 2023, September 2025 - present. Co-founder

Non profit - Pacific NW Family Circle Portland, OR September 2018 to Present

• Collaborated with community members, stakeholders, and organizations to identify common goals and build partnerships

• Developed and implemented outreach strategies to engage diverse populations within the community

• Planned and executed successful community events, attracting an average of 100 - 150 attendees per event

• Created educational materials on important issues affecting the community, increasing awareness.

• Managed social media platforms to promote upcoming events and share relevant information with the community

• Led fundraising campaigns that generated over $30,000 in donations for community projects Night Auditor

Radisson Hotel Group Portland, OR

January 2025 to August 2025

• Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies

• Managed front desk operations during overnight shifts, including guest check-ins and check-outs

• Resolved customer complaints and issues in a timely manner to ensure guest satisfaction

• Prepared daily reports summarizing hotel occupancy rates, revenue, and other key metrics for management review

• Balanced cash drawers and completed end-of-day accounting procedures accurately

• Maintained strict confidentiality of guest information in accordance with privacy regulations

• Responded promptly to emergency situations such as fire alarms or medical incidents, following established protocols Human resources

Gresham Paving Portland, OR

July 2008 to July 2023

• Developed and implemented HR policies and procedures to ensure compliance with labor laws and regulations

• Implemented an employee new hire program

• Maintained accurate employee records in compliance with legal requirements

• Implemented a remote work policy during COVID-19 pandemic that ensured business continuity while prioritizing employee safety

• Served as a point of contact for employees regarding HR-related inquiries, providing timely and accurate information

• Managed employee relations issues, including conflict resolution, disciplinary actions, and grievances Bartender

Maddy's Portland, OR

December 2019 to January 2020

1. Attended to customer orders (food, beverage and lottery) 2. Closed out lottery

3. Closed bar, EOD paperwork

Bartender

Over Easy North Portland, OR

October 2017 to March 2018

1. Opening procedures

2. Lottery

3. Bartending duties including, preparing drinks, preparing bar for next shirt, closing out til Education

Sociology/education (Bachelor of Arts)

Portland State University Portland, OR

September 2003 to June 2005

Skills

Teaching Conflict resolution Experience working with students Classroom experience Fundraising Event planning Social media management Problem-solving Certifications and Licenses

Substitute Teaching License

January 2023 to Present

Oregon license

Additional Information

Authorized to work in the US for any employer

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