Administrative Operations & Executive Support Specialist

NYILAH PALMER

ADMINISTRATIVE • OPERATIONS • EXECUTIVE SUPPORT

Valley Village, CA 323-***-**** ************@*****.*** PROFESSIONAL SUMMARY

People-first administrative and operations professional with experience across executive and personal support, front desk operations, hospitality, client relations, marketing, and live event production. Organized, adaptable, and dependable in fast-paced environments, with strengths in scheduling, data entry, CRM and account management, client communication, document preparation, event coordination, and day-to-day operational support. Comfortable balancing competing priorities, learning new systems quickly, and providing polished support to clients, guests, leadership, and cross-functional teams.

PROFESSIONAL EXPERIENCE

Sales Representative Alchemy Media Feb. 2026 - Aug. 2026

• Managed daily outreach and prospective client communication across 25+ markets, supporting entertainment and music-industry advertising campaigns.

• Maintained CRM records, tracked leads and follow-ups, prepared proposals, and kept client information and campaign details organized and current.

• Conducted market research and weekly trend scouting while coordinating with record-label contacts and internal teams to support sales and campaign needs. Marketing Manager Palmer Premier Travel Apr. 2024 - May 2026

• Led social media and marketing strategy across Instagram, TikTok, and Facebook, including content planning, audience research, campaign development, and community engagement.

• Managed client communications from initial inquiries through booking, answered travel-related questions, organized follow-up, and supported lead conversion and relationship management.

• Developed targeted marketing and public-relations initiatives centered on travel, culture, and community while balancing creative projects with day-to-day administrative responsibilities.

Marketing & Programming Intern Levitt Pavilion Los Angeles June 2025 - Oct. 2025

• Supported artist relations, artist hospitality, sponsor activations, marketing, and production logistics for a 10-week outdoor concert series featuring 50+ live performances.

• Worked cross-functionally with programming, production, marketing, community, and artist teams to help keep event-day details, communications, and deliverables organized.

• Prepared meeting notes and operational documents and assisted with behind-the-scenes coordination in a fast-moving live entertainment environment. Guest Services Associate Aqua-Tots Swim School July 2022 - May 2025

• Delivered high-touch front desk support, welcoming families, managing check-ins, scheduling needs, account questions, billing concerns, and day-to-day guest service.

• Maintained an organized reception environment, handled customer records and administrative tasks, and communicated clearly across families, instructors, and management.

• Helped train team members on new systems and promoted memberships, programs, events, and facility tours; recognized as a Top Seller for three consecutive months.

Personal Assistant Tina DePass 2022 - 2023

• Provided hands-on personal and household support, including scheduling, errands, childcare assistance, school research, organization, and coordination of daily priorities.

• Anticipated changing needs, kept tasks and household responsibilities organized, and handled time-sensitive requests with discretion, flexibility, and reliability. Personal Assistant Shereen Hariri June 2023 - Aug. 2023

• Supported private-residence operations through household organization, pickups and drop-offs, donation coordination, errands, and general day-to-day assistance.

• Managed shifting priorities independently and helped maintain an orderly, functional home environment through dependable task follow-through. Assistant Manager of Operations / Front Desk Crunch Fitness, Burbank Aug. 2020 - June 2022

• Supported front desk and daily facility operations, including guest reception, employee scheduling, inventory management, administrative functions, and member service.

• Responded to customer inquiries and resolved concerns in accordance with company standards while helping maintain an efficient, welcoming front-of-house environment.

• Balanced operational responsibilities with real-time staff and member needs in a high-volume, customer-facing setting. Youth Development Professional Boys & Girls Club June 2022 - Aug. 2022

• Supported a structured summer youth program by supervising activities, assisting with programming, and helping maintain a safe, organized, and engaging environment.

• Communicated with staff and participants while adapting to changing daily needs and supporting smooth program operations. CORE SKILLS

Administrative: Administrative Support • Executive & Personal Assistance • Data Entry & Record Management • Calendar & Schedule Management • Document Preparation • CRM Management • Front Desk & Reception • Billing & Account Support Operations & Client Support: Office Operations • Customer & Client Relations • Hospitality • Employee Scheduling • Inventory Management • Event Coordination • Meeting Notes & Documentation • Multitasking & Prioritization Tools & Creative Support: Microsoft Office • Google Workspace • Canva • Social Media Platforms • Marketing Support • Market Research • Written Communication

EDUCATION

California State Polytechnic University, Pomona — B.A. Music, Music Industry Studies Expected Dec. 2026 Dean’s List: 2022, 2023 • Study Abroad: Aix-en-Provence, France

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