Remote Virtual Customer Support Liaison

VIOLA BOWIE

*** ********* *****, *********, ** **108 Email: *******@*****.***

Phone: 818-***-****

Education:

Computer

Skills/Experience:

Achievements/

Work History:

HR/Human Relations:

Cleveland State University, Cleveland, Ohio

B.A. Business Administration – Finance (3yrs Accounting) 1995 Major GPA: 3.4 Overall GPA: 3.0

Remote Customer Service equipment

Drake Tax Software

Database, File & Document Mgm’t - Windows MSOffice, Excel, Word

Program/Application/Spreadsheet creation and maintenance – Excel

Accounting, Billing & Payroll Processing – MAS90,

Quickbooks - Pro/Premier, Timeslips, ADP, Paychex

Remote Customer Service Rep; VIMO, Inc. (10/6/2025 – 2/13/2026) Assist Illinois residents to obtain health coverage via Healthcare Marketplace

Sole Proprietor; Viola Bowie Bookkeeping & Tax Services (est. August 2016). Servicing small business clients with Business Administration Consults and Services; Individual (1040) Fed, State & Local Tax Filing

Sole Proprietor, Viola Bowie Accounting & Bookkeeping Services, (April 2000-August 2016). Servicing Clients primarily in Law Offices, Entertainment and Medical Services. Accounting – Forensics/Reconstructions

A/R, A/P, G/L; Bank, POS & Credit/Merchant Account Reconciliations; Payroll via P/R Service; Financial Statement generation; CA B.O.E. Sales Payments, Returns & Audits Annual generation and distribution of 1099-Misc &1096 Forms Quarterly Payroll (CA, FL) and Federal Tax Filing 1040, 1120S Executive Assistance

Adept at implementing operational objectives

Development of Company Employee Manual

New Hires

Develop and implement staff training programs

Employee supervision

Employee Reviews

Excellent communication & motivational/customer service skills Conflict resolution and terminations

REFERENCES AVAILABLE UPON REQUEST

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