Customer Experience Specialist (10+ Years)

Nokwazi Mdletshe

Email Address:********@*****.***

Cellphone Number:069*******

South Africa-Johannesburg

PROFESSIONAL SUMMARY

I have been working as a Customer Experience Specialist for over 10 years. I work well in a team and love to interact with different people. I have experience working for an international company for a year Spirit Airlines as a Customer Experience agent. During the Covid Pandemic I had the privilege of working from home, where I was introduced to tools like Microsoft Teams, Zoom, Hubspot, Apollo, Sales force ect. I am also skilled in Power Point, Excel, Google, Microsoft. I look forward to working in a progressive organization that will provide an opportunity to capitalise my skills and capabilities. WORK EXPERIENCE

Current Role

Tracker Connect

2021-till date

● Closing Sales deals with Consumer clients and Business Clients

● Advising clients on the different products we have available and assisting with any queries via email and chat

● Assisting Brokers and Insurers with queries, updating client profiles or assisting them with concluding contracts.

● Assisting with scheduling installation dates for the clients

● Meeting and exceeding my target( monthly target 203 deals -I make 205 to 210)

● Assisting with the Inbound line

Previous Role

Spirit Airlines-Via BPO

2020-2021

● Assisting clients with queries on their flights via email and chat

● Re-bookings for clients

● Updating client data

● Making changes for clients

First National Bank

2011-2018

Multi-Skilled Acquisition Agent

● Opening New accounts for clients

● Assisting with the Inbound line

● Updating client information

● Doing credit applications for clients and Business clients for Overdrafts and Credit cards

● Assisting Business clients via email with queries

● Data Capturing

Telkom SA

2009-2011

Client Acquisitions Agent

● Calling clients to advice on the products we have available

● Handling Objections

● Closing Deals

● Assisting with any queries the clients may have and updating client information

Bayport Financial Service

2008-2009

Client Acquisitions Agent

● Calling clients to offer contract phones

● Handling Objections

● Updating client information

● Meeting my monthly target

● Data Capturing

Personal Skills

● Excellent written and verbal communication skills

● Highly resourceful, objective,reliable

● Sound time management skills

● Multi-skilled

● Very assertive and attentive individual

● Work well in a team

● Open minded

● Detail orientated

● Easily adapt

● Work well under pressure

● Able to think on my feet

References

Can be made available upon request

Contact this candidate