Human Resources Specialist and Payroll Support

Veronica Mendoza

Chandler, AZ 480-***-**** *******@*****.***

WORK EXPERIENCE

EndSolution Communications, LLC. Nov. 2024 – Jan. 2026 Human Resource Specialist

Managed all aspects of Human Resources, including recruiting, employee relations, onboarding, offboarding, HR investigations, and policy compliance. Played a key role in growing the workforce from 43 to 141 employees through strategic recruiting and hiring efforts.

Implemented a digital Human Resources Information System (HRIS), replacing paper-based processes to improve record accuracy, streamline compliance and benefits administration, and reduce administrative workload by approximately four hours per week.

Reconciled employee benefits invoices against payroll and enrollment records, identified billing discrepancies, and collaborated with insurance carriers to resolve issues, generating annual cost savings of approximately $10,000–$15,000.

Robert Half May 2024 – Nov. 2024

Human Resources and Payroll Assistant

Delivered HR support and customer service by managing employee requests, responding to inquiries through the HR email inbox, coordinating recruiting efforts, preparing offer letters, and facilitating onboarding, orientation, and employment verifications.

Supported payroll and workforce administration by reviewing and approving employee timecards, processing weekly payroll, preparing 401(k) contribution reports, and performing accurate data entry while ensuring compliance with company policies and payroll procedures.

Maintained accurate employee records and personnel documentation, assisted employees during open enrollment, reconciled benefits invoices, and provided administrative support as backup to the front desk while delivering exceptional customer service. 2nd Chance Treatment Center Sept. 2022 – Feb. 2024 Human Resources Coordinator

Streamlined the onboarding process by managing new hire documentation, orientation, and training, reducing onboarding time by 20% while ensuring a smooth and positive employee experience.

Maintained accurate and confidential employee records, employment verifications, and HR data for one parent company and two sister companies across multiple states, achieving consistently successful audit results. Supported benefits administration through open enrollment, employee guidance, and reconciliation of health plan invoices to ensure accuracy and financial accountability.

Delivered exceptional HR customer service by resolving 95% of employee inquiries on first contact, contributing to high employee satisfaction.

Served on the Culture Committee, supporting initiatives that strengthened employee engagement and fostered a positive workplace culture.

Feliz Care Center April 2019 – April 2022

Practice Administrator

Directed administrative operations for a four-location medical practice, implementing strategic goals, improving workflows, and supporting clinic growth while maintaining efficient daily operations.

Managed human resources functions, including recruitment support, employee records, payroll processing, onboarding, compliance, and provider credentialing to ensure regulatory standards and organized personnel processes.

Oversaw financial and administrative activities, including reconciliations, accounts payable, reporting, and process improvements. Addressed employee and patient concerns professionally while supporting a positive and efficient healthcare environment.

SKILLS

Languages: English and Spanish

Software: Microsoft 365 / QuickBooks / ADP / Workforce / Jotform / ClockShark

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