Customer Service & Fleet Management Professional
Resume:
Education
Work history
FREDRICK
OTIENO
OWINO
Contact
Address
Province KE
Phone
**********@*****.***
Skills
Customer service
Problem-solving
Adaptability and flexibility
Complaint resolution
Call management
Time management
Data entry
Customer relations
Data collection
Problem resolution
Decision-making
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem- solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Kenya Certificate of Primary Education
Alango Primary School - Kenya
1999-01
• GPA: B+
Diploma: Project Management
Kenya Institute of Management - Kenya
2015-01
Computer studies
Intraglobal Training Institute - Kenya
2012-01
Certificate: Counseling
Young Life Africa - Kenya
2007-01
Kenya Certificate of Secondary
Education
Chulaimbo Boys - Kenya
2002-01
• GPA: C+
Fleet Manager
AMNI Tours and Travel, Kenya
2025 -
Current
Reduced repair costs through the establishment
of strategic partnerships with reliable vendors
and negotiating favorable contract terms.
•
Enhanced overall fleet safety through rigorous
compliance with regulatory standards and
implementation of best practices in risk
management.
•
Team collaboration
Appointment scheduling
Computer proficiency
Languages
English
Dholuo
Kiswahili
Positively interacted with drivers, upper
management and shop department, which
helped improve overall communication.
•
Improved driver performance by conducting
regular training sessions, monitoring driving habits, and providing constructive feedback.
•
Maintained accurate records of all vehicles''
registration, insurance policies, maintenance
logs, and other relevant documentation for easy
access during audits or inspections.
•
Conducted root cause analysis for recurring
issues in the fleet operations, developing
effective solutions that minimized downtime and
enhanced reliability.
•
Care Giver
St. Monica Hospital Kisumu, Kenya
2022 - 2024
Assisted clients with daily living needs to maintain self-esteem and general wellness.
•
Provided safe mobility support to help patients
move around personal and public spaces.
•
Monitored client vital signs, administered
medications, and tracked behaviors to keep
healthcare supervisor well-informed.
•
Monitored vital signs regularly, detecting any
abnormalities or changes in condition to
promptly inform medical professionals.
•
Supported clients with mental support and
physical activities to accomplish quality of life
and sustain needs.
•
Recognized and reported abnormalities or
changes in patients' health status to case
manager.
•
Prepared nutritious meals according to dietary
restrictions, supporting clients'' overall health
through balanced nutrition.
•
Logistics and Fleet manager
JODNAK Investment, Kenya
2017 - 2019
Streamlined operations to increase productivity
and oversaw employees to maximize outcomes.
•
Evaluated fleet performance metrics regularly to
identify areas for improvement, leading to
increased productivity and revenue growth.
•
Managed fleet budget effectively, optimizing
resource allocation for maximum returns on
investment while minimizing expenses.
•
Managed a diverse team of drivers,
maintenance crews, and administrative staff
which contributed to improved collaboration
and efficiency in the workplace.
•
Increased fleet efficiency by implementing
preventive maintenance programs and
scheduling regular vehicle inspections.
•
Inspected vehicles and requested maintenance
tasks be completed within specific timeframes.
•
Proactively identified and solved complex
problems that impacted management and
business direction.
•
Supervisor Clinical Area
Princes Zahara, Kenya
2013 - 2015
Improved customer satisfaction with timely
response to inquiries, addressing concerns, and
finding effective solutions.
•
Applied strong leadership talents and problem-
solving skills to maintain team efficiency and
organize workflows.
•
Oversaw daily operations of the department,
ensuring smooth workflow and timely completion
of tasks.
•
Resolved conflicts among team members
promptly, maintaining a harmonious working
environment conducive to productivity.
•
Increased team productivity by implementing
efficient workflows and setting clear expectations for staff members.
•
Enhanced communication within the team by
holding regular meetings and encouraging open
dialogue among all members.
•
Mentored junior staff members in their career
development, sharing knowledge from years of
experience in the field.
•
Feeding program officer
IMSAM Spirulina, Kenya
2008 - 2011
Analyzed and assessed program performance
data and implemented corrective measures.
•
Organized workshops and trainings for
stakeholders, increasing understanding of
program goals and objectives.
•
Collaborated with cross-functional teams to
design and implement innovative programs that
addressed community needs.
•
Established strategic partnerships with external
organizations, expanding program reach and
impact.
•
Managed complex projects from inception to
completion, ensuring timely delivery of high-
quality results.
•
Created and implemented program frameworks,
performance standards and quality assurance
requirements.
•
Provided guidance and support to team
members, fostering a collaborative work
environment that encouraged professional
growth.
•
Care giver
Kosare Children's Home, Kenya
2006 - 2007
Assisted with feeding and monitored intake to
help patients achieve nutritional objectives.
•
Assisted clients with activities of daily living,
promoting independence and quality of life.
•
Maintained a safe and clean environment for
patients, reducing risks and ensuring optimal
health outcomes.
•
Enhanced patient comfort by providing
compassionate and attentive care, addressing
individual needs and preferences.
•
Engaged patients in meaningful conversation,
socialization, and activity while providing
personal care assistance.
•
Performed light housekeeping duties to maintain
cleanliness standards while respecting the
patient''s personal space.
•
Coordinated closely with family members
regarding updates on patient conditions or
concerns that arose during the course of
caregiving duties.
•
Built strong relationships with clients to deliver emotional support and companionship.
•
References
Wings to Fly program Coordinator,
Equity Bank Kenya
Program Officer Public Health,
Mariestopes Kenya
Program Cordinator,
ICAP KEMRI CDC
• Willis, Ongele,
• David, Kowegi,
• Fredrick, Odhier,
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