Restaurant Supervisor & Guest Relations
Resume:
Ruwandi Peiris
Barrhead, Alberta
*************@*****.***
Professional Experience
Sals Famous- Barrhead, Alberta
Restaurant Supervisor
● Manage daily restaurant floor operations, including opening and closing procedures, station assignments and operational checklists.
● Supervise and support servers and chefs to maintain high standards of service, professionalism and teamwork.
● Train and coach team members on customer service, menu knowledge, service standards and upselling techniques.
● Greet guests, conduct table checks, respond to concerns and resolve complaints promptly to ensure. customer satisfaction.
● Manage cash drawers, reconcile daily sales reports and process POS voids and discounts.
● Monitor customer volume and staffing levels to control labour costs and maintain efficient operations.
● Maintain health, safety, and sanitation standards.
● Communicate guest feedback, dietary requirements, and ticket pacing needs directly with the kitchen team.
● Support smooth communication between front-of-house and kitchen departments during busy service periods.
Jetwing Beach- Negombo, Sri Lanka
Guest Relations Officer
2020-2022
● Delivered personalized service to VIP and repeat guests throughout their stay.
● Identified VIP arrivals and arranged personalized welcome amenities and special arrangements.
● Contacted guests before arrival to confirm special requests, dietary requirements, transportation, celebrations and other preferences.
● Facilitated private and in-room check-ins and check-outs for an enhanced guest experience.
● Maintained a welcoming and professional lobby presence while proactively assisting guests.
● Resolved guest complaints and coordinated service recovery with relevant departments.
● Worked closely with housekeeping, front desk and food & beverage teams to ensure guest preferences were executed accurately.
● Provided concierge support, including restaurant recommendations, reservations, transportation, event tickets and local information.
● Reviewed guest feedback and satisfaction results and communicated opportunities for service improvement to management.
Jetwing Blue- Negombo, Sri Lanka
Assistant Pastry Sous Chef
2019-2020
● Supervised the daily workflow of the pastry kitchen and delegated tasks to Chef De Parties and Commis Chefs.
● Assisted with hands-on production of advanced pastry items, wedding cakes, banquet desserts, and other specialty products.
● Trained new employees and coached team members on pastry techniques, presentation, and other quality standards.
● Assisted in creating weekly staff schedules to balance production requirements and labour resources.
● Maintained consistent plating and presentation standards across restaurant and banquet operations.
● Enforced food safety, sanitation, food storage, and temperature-control procedures.
● Supported the pastry leadership team in efficient production and high-quality output during busy service periods.
Jetwing Lagoon- Negombo, Sri Lanka
Baker/Chef De Partie
2018-2019
● Managed daily operations of an assigned pastry kitchen station.
● Prepared a wide range of advanced pastry products, including laminated doughs, souffles, mousses, and decorative components.
● Oversaw dessert assembly and presentation during live restaurant service.
● Monitored ingredient levels and coordinated internal orders to support efficient production and minimize waste.
● Guided, trained, and supported Commis chefs and apprentices.
● Ensured all products leaving the station met executive chef quality, consistency, and presentation standards.
● Maintained strict sanitation procedures, temperature records, and food safety requirements.
● Worked efficiently under pressure while maintaining consistency during high volume service. Education
National Vocational Qualification in Pastry and Bakery Awarded-2020
Associates in Pastry and Bakery Management
Prima College of Pastry and Bakery- Colombo, Sri Lanka 2017-2019
High School Examination
British Council- Colombo, Sri Lanka
Private Candidate
2016-2017
Primary Education
Gateway College- Negombo, Sri Lanka
2012- 2016
Skills
● Customer Service
● Customer Experience
● Guest Relations
● Team leadership and training
● Teamwork
● Inventory control and ordering
● Sales and upselling
● Cash handling and POS system operation
● Complaint resolution
● Food safety and sanitation
● Quality control
● High pressure work environments
● Cross department coordination
● Fluent in English and Sinhalese
Experienced hospitality professional with 7+ years of experience across guest relations, pastry and bakery and restaurant supervision in Sri Lanka and Canada, Skilled in team leadership, guest service, inventory control, staff training, kitchen and floor operations, and quality assurance, Proven ability to work effectively in high-pressure environments while maintaining exceptional service, safety and operational standards. Reference
Nirantha Mendis-Sals Famous Barrhead, Alberta
Contact this candidate