Entry-Level IT Field Technician Candidate

Phillip Francis

203-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Motivated and adaptable technology-focused professional currently pursuing a degree in Computer Information Systems at Housatonic Community College. Hands-on experience with computer troubleshooting, hardware and software configuration, technical equipment, streaming systems, and problem-solving. Experienced in diagnosing technical issues, learning new systems, supporting users, and working effectively in fast-paced environments. Seeking an entry-level IT Support, Help Desk, Desktop Support, or Technical Support position.

TECHNICAL SKILLS

● Computer & IT Support: Computer troubleshooting, hardware/software troubleshooting, system configuration, technical problem-solving

● Operating Systems & Software: Windows, OBS, vMix, Microsoft Office, Google Workspace

● Networking: Basic networking concepts, connectivity troubleshooting, device configuration

● Programming: Basic Python, scripting, game development

● Hardware: PC hardware, peripherals, monitors, audio equipment, and technical equipment

● Streaming & Production Technology: OBS, vMix, multi-camera systems, live broadcasting, audio/video systems

● Technical Troubleshooting: Identifying problems, testing solutions, configuring equipment, and resolving technical issues

● Communication & Support: User assistance, team communication, training, and technical guidance

● Leadership: Team supervision, training, project coordination, and event technology management PROFESSIONAL EXPERIENCE

Amazon — Warehouse Associate

North Haven, CT September 2025 – September 2026

● Worked across Pick, Pack, and Ship Dock operations in a fast-paced, technology-driven fulfillment environment.

● Used handheld scanning devices and warehouse systems to accurately process customer orders and inventory.

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● Learned and operated multiple systems and workflows while maintaining productivity and accuracy standards.

● Identified and communicated operational and equipment issues to appropriate team members.

● Followed detailed procedures and safety requirements while handling a high volume of orders.

● Adapted quickly between different departments, processes, and equipment.

● Collaborated with team members to resolve workflow issues and maintain efficient operations.

● Demonstrated strong attention to detail, reliability, time management, and problem-solving. 7-Eleven — Sales Associate

West Haven, CT August 2023 – March 2025

● Operated point-of-sale systems and handled cash transactions accurately.

● Managed inventory and maintained accurate product organization.

● Assisted customers with questions and resolved issues in a fast-paced environment.

● Followed established procedures and maintained organized work areas.

● Demonstrated reliability, communication, and multitasking skills. Joseph Daycare — Assistant / Right-Hand Man

Stratford, CT January 2021 – August 2023

● Managed daily responsibilities independently and assisted with general operations.

● Progressed from a volunteer position into a trusted assistant role with increased responsibilities.

● Demonstrated strong communication, organization, responsibility, and problem-solving skills.

● Built small structures and performed maintenance and improvement projects.

● Worked collaboratively with staff while adapting to changing daily needs. Kingston SDA Church — Head of AV Department

Kingston, NY January 2023 – September 2024

● Managed and maintained technical equipment used for live audio, video, and streaming.

● Configured and operated an X32 digital audio system, microphones, in-ear monitors, and other technical equipment.

● Diagnosed and troubleshot technical issues during live events to minimize interruptions and downtime.

● Configured and operated OBS and vMix for live video production and streaming.

● Set up and tested audio/visual equipment prior to live events.

● Supervised and trained AV team members on equipment operation and technical procedures.

● Worked under time constraints to identify technical problems and implement solutions.

● Managed technical equipment and systems during live events and broadcasts. Freelance Streaming Specialist — Various Churches

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New York January 2020 – September 2024 Part-Time / Freelance

● Configured and operated OBS and vMix for live broadcasts.

● Set up and managed multi-camera streaming systems.

● Configured audio and video equipment for different environments and technical requirements.

● Diagnosed and troubleshot hardware, software, audio, video, and streaming issues during live broadcasts.

● Assisted users with operating streaming and production equipment.

● Adapted to different technical setups and learned new equipment and software as required.

● Managed live technical systems while maintaining reliable broadcasts. EDUCATION

Housatonic Community College

Bridgeport, CT Present

Computer Information Systems

Stratford High School

Stratford, CT 2019 – 2022

High School Diploma

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