Customer Service Coordinator and Travel Support
Resume:
Priscilla Varhalak
Professional Summary
As a highly skilled and dedicated Customer Service Coordinator, I bring a proven track record of delivering exceptional
service and support to customers. With strong communication and problem-solving abilities, I excel at managing customer
inquiries and resolving issues in a timely and professional manner. My experience includes developing and implementing
efficient processes to streamline customer interactions, as well as training and mentoring team members to ensure consistent
and high-quality service. I am now seeking a challenging role as a Customer Service Coordinator where I can utilize my
skills and experience to drive customer satisfaction and contribute to the success of the company.
Work Experience
Chase Travel Advisor
Chase Atlanta, GA March 2024 to Present
• Support internal and external customers with inquiries related to travel reservations and complex situations.
• Utilize problem-solving skills to identify, research, and resolve issues while delivering excellent service.
• Negotiate with external providers to find appropriate resolutions, minimizing costs and ensuring seamless customer
experience.
• Address customer inquiries regarding travel arrangements, focusing on both short-term fixes and long-term
solutions through root-cause resolution.
• Collaborate with internal teams to troubleshoot issues, ensuring timely and accurate resolutions.
• Stay informed about all client programs to provide knowledgeable support.
• Worldspan trained, Sabre trained, Travel University trained, Delta trained.
Business Inspector (Remote/Per-Diem)
Metro Inspections, LLC Phoenix, AZ March 2020 to Present
• Conduct on-site business assessments for financial institutions to verify merchant account and business loan
applicants' operational legitimacy and eligibility.
• Perform property inspections, document findings through detailed reports and photographs, and verify compliance
with licensing and regulatory requirements.
• Evaluate business operations, validate applicant information, and provide accurate documentation to support
lending and underwriting decisions.
Cargo Specialist
Alliance Ground International Atlanta, GA August 2021 to January 2022
• Process freight documents for export and import cargo and track lost shipments.
• Receive, review and process air and ground import documentation from overseas agents/customers.
• Update air import shipment status, issue arrival notice and obtain entry documents for customs entries.
• Communicate with customs brokers to confirm customs release status.
• Arrange Air Import and Export freight release with carriers/co-load agents.
Travel Advisor/ Operation Support
American Express Global Business Travel Atlanta, GA April 2013 to April 2020
• Providing exceptional customer service to clients by understanding their travel needs and preferences.
• Researching and planning travel itineraries and packages for domestic and international destinations.
• Making flight reservations, booking accommodations, and arranging transportation and activities for clients.
• Offering recommendations and advice on travel destinations, activities, and local culture.
• Staying up-to-date on current travel trends, deals, and regulations to provide accurate and relevant information to
clients.
• Assisting clients with any changes or issues during their travels, including flight delays, cancellations, and changes
in travel plans.
• Building and maintaining relationships with travel suppliers and vendors to ensure the best deals and experiences
for clients.
• Resolving any complaints or issues that may arise during or after travel, ensuring customer satisfaction.
• Staying organized and multitasking effectively in a fast-paced and ever-changing travel industry
Contact this candidate