Customer Service & Office Support Specialist
Resume:
Brooklyn, NY *****
************@*****.***
Aiyana Wilkie
SKILLS
As a seasoned team member with a conscientious nature and a background in service, coupled with office working experience, I bring a wealth of diverse expertise to any team. I excel as an active listener, guiding customers to appropriate products with ease. Renowned for my friendly demeanor and reliability, I offer unmatched customer service and maintain a laser-like focus on workplace objectives. Committed, hardworking, and dedicated to resolving issues promptly, answering customer inquiries thoroughly, and efficiently processing transactions, I am a valuable asset in any customer-facing role. My creative problem-solving abilities further enhance my proficiency in delivering exceptional customer service experiences. EXPERIENCE
School Intern, George Westinghouse High School — Main Desk Assistant Jan 2023 - June 2023
● Administrative Skills: Handling inquiries, managing schedules, organizing paperwork.
● Customer Service: Assisting students, parents, and staff with various needs.
● Communication: Interacting with diverse groups, conveying information effectively. P.S.80Q, Jamaica Queens, NY — Afterschool Teacher Assistant July 2021 - August 2022
● Childcare: Supervising children, ensuring their safety and well-being.
● Lesson Planning Support: Assisting with activity preparation and implementation.
● Teamwork: Collaborating with other staff members to create a positive learning environment.
Boston Market, Brooklyn, NY — Team Member
November 2021 - December 2021
● Customer Service: Taking orders, handling transactions, resolving issues.
● Time Management: Juggling multiple tasks efficiently in a fast-paced environment.
● Attention to Detail: Ensuring accuracy in order fulfillment and food preparation. Rock Safe Streets, Far Rockaway, NY — Office Aid
October 2017 - December 2019
● Data Entry: Inputting and maintaining records accurately.
● Organizational Skills: Managing files, supplies, and office logistics.
● Research: Assisting in gathering information for reports or projects. Police Athletic League, Far Rockaway, NY — Summer Group Leader July 2019 - August 2019
● Leadership: Guiding and supervising groups of children in recreational activities.
● Conflict Resolution: Addressing conflicts or behavioral issues among participants.
● Creativity: Developing engaging and age-appropriate activities for the children. EDUCATION
George Westinghouse, Brooklyn, NY — High School Degree September 2019 - June 2023
Borough of Manhattan Community College, New York, NY — Bachelor of Science
August 2023 - Expected 2027
Pursuing a Degree in Nursing
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