Customer Service & Front Desk Professional

Desirea Latsis

Chicago, IL ***** +1-773-***-**** *********@*****.***

Professional Summary

Energetic, Hard-working individual seeking to obtain a position within your establishment where I can display my skills and excellent customer service.

Willing to relocate: Anywhere

Work Experience

Front Desk/GuestService Associate

Inn Town Suites Charlotte, NC

May 2023 to April 2025

I checked guests in/out of rooms

Provide excellent customer service

Checking to make sure all room are stocked/clean before guest check in Answering phones

Taking notes on any incidents throughout my shift

Make sure the cash drops were the accurate amount

Handling guest complaints/resolving issues in a timely respectful manner Courier Driver

FedEx Express Wilmington, NC

April 2021 to February 2023

picked up and delivered packages at homes and businesses located on a well-defined route. Follow safety guideline/policy

Sort packages/load vehicle

Patient Representative

WILMINGTON HEALTH Wilmington, NC

October 2019 to February 2021

Schedule/reschedule patients for appointments

Check patients in/out

Verify insurance eligibility

Answer/Transfer calls to appropriate departments

Send/receive referrals

Receive Cash/Debit transaction for visit

Provide excellent customer service

Medical Receptionist

Kirkwood mental health services Atlanta, GA

January 2017 to July 2019

Schedule clients for appointments, check clients in/out Verify Medicaid Insurance Eligibility

Place calls to remind patient's of their set pats

Distribute postal mail and inner office mail

Keep front office clean

Provide excellent customer service

Phlebotomist

Grifols plasma center Chicago, IL

July 2011 to October 2016

Provide excellent customer service

Register new and current patient's and conduct a series of medical screenings and vitals. Prep patient's to get them set up for the drawing of plasma Assure patient's are comfortable and alert through process Education

Adult education (GED)

Elgin Community College Chicago, IL

June 2008 to October 2008

Skills

Customer service Delivery driver experience Medicare Organizational skills Phone communication

Certifications and Licenses

Driver's License

Non-CDL Class C

CDL C

Additional Information

Authorized to work in the US for any employer

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