Administrative Assistant or Front Desk Receptionist see Resume
Resume:
Joyce A. Shepherd
Hot Springs, AR 71901
*************@*****.***
02.2026 - current - school year
Substitute Teacher
Educational Effectiveness Services
Hot Springs, Arkansas
I have completed the certification license application for 4 school districts in and around Hot Springs, Arkansas. And have passed background checks for all grades. Substituting for grades K - 12, including paraprofessional aide. Follow instructions of curriculum plans left by the core teacher. Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria. Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment. 11.2025 - 7.2026
Private Child Care (Nanny)
Bryn and Autumn Braughton
Hot Springs, Arkansas
Nurturing everyday care for their baby girl, while Autumn has/is recovering from health complications. And aid Autumn with her needs as well. Established and managed daily routine for feeding schedule, napping and sleep training. On call, working anywhere from 4+ days a week including weekends and evenings.
09.2022 - 07.2025
Front End Associate
Sam’s Club
Hot Springs, Arkansas
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Assisting with membership and credit applications. Helped customers complete purchases, locate items, and join reward programs. Welcomed and engaged customers, offering assistance with locating or retrieving merchandise. Answering telephones at the front desk and greeting customers. Worked flexible schedule and extra shifts to meet business needs. 01.1995 - 11.2020
Administrative Office Manager
H & H Cleaning, LLC - Lexington, Kentucky
(Remote - 2015, Hot Springs, AR)
Invoices for services rendered, accounts payable and receivable. Purchase and tracking inventory for cleaning supplies. Managed day to day operations with expertise use of Microsoft and Quick Book. Maintained accounts for residential and commercial cleaning services. Reconciliation of checking account. Payroll for employees. Scheduling for cleaning services to meet the clients needs. Prepared 1099’s for part time employees and W-2’s for full employees. Year-end income statement for accountant to complete federal, state and city taxes for the business. 09.1992 - 11.1994
Executive Administrative Assistant
Printer Solutions Division
Lexmark International
Lexington, Kentucky
Managed daily administrative tasks, such as expense reports for travel, including airfare, transportation and hotel accommodations.
Invoice reconciliation to refund sales force for their expenses. Arranging travel plans for a sales force of 10 employees. Ordering office supplies or equipment. Prioritizing internal and external communication or correspondence in matters of importance and delegating to the proper individuals. Maintaining schedules and calendar for daily activities and meetings, vice president of division. Creating presentations using PowerPoint for seminars or conferences local and internationally. Arranged and organized conferences with up to 200 attendees, including menus buffet or sit down service. 09.1989 - 08.1992
Executive Administrative Office Management
GBA, Inc. & Greenbaum, Doll & McDonald, Law Firm
Lexington, Kentucky
Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities. Plan, implement and manage scheduling of daily and future meetings or events. Provided exceptional administrative support for executive-level staff, ensuring to streamline daily operations. Prepare international travel arrangements including airfare, transportation and accommodations to Japan for employees and clients. Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes. Created organized filing system to manage immigration visa documents. Processing billable hours and sending invoices, for accounts payable & receivable, payroll and reconciliation of accounts. SKILLS
Customer Service - greeting clients
ManaFront Desk
Answering 50 incoming calls
Time and calendar management
Multi-tasking to manage daily office operations
Expertise of office equipment
Excellent written and verbal communication
Resolve customer complaints
Review and analyze systems programming and procedures Proficient with Microsoft 365 and Quicken or Quick Books Knowledgeable of medical terminology and HIPPA
Teaching graphic arts design
Writing procedures for new insurance products
Anticipate and support needs of staff and clientele Friendly, outgoing and positive attitude
Reliable, dependable and detailed oriented
Event planning for large groups (200+)
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