Records Management & System Administration Specialist

Ella handy

Severn, Maryland, United States

*********@*****.***

SUMMARY

Dynamic and detail-oriented Records Management Specialist and System Administrator with over 20 years of experience managing complex, high-volume physical and electronic records systems. Proven expertise in developing and implementing policies aligned with National Archives and Records Administration (NARA) guidelines. Adept at coordinating with crossfunctional teams, optimizing information governance, ensuring strict compliance and confidentiality, and utilizing automated systems to drive process efficiencies. WORK EXPERIENCE

October 2023-Current

System Administrator

Axiom Consultants

Fort George G Meade, Maryland, United States

• • Policy Development: Formulate and update organizational Records Management (RM) policies and procedures in strict compliance with NARA guidelines.

• • Advisory Services: Provide expert advice and technical guidance to executive management and staff regarding electronic record-keeping, email systems, and compliant metadata practices.

• • Process Optimization: Analyze operational workflows and information management processes; recommend and implement automated tools to maximize efficiency and accuracy.

• • Stakeholder Coordination: Train and support records liaisons and custodians across various departments on lifecycle requirements and compliance protocols.

• • Compliance & Audit: Verify the lawful and proper disposition of electronic and physical files according to government-wide mandates.

February 2023-September 2023

Electronic Records Manager System Administrator

Lintech Global, Inc.

Arlington, Virginia, United States

• • OIG Records Support: Administered end-to-end lifecycle management of sensitive documents in direct support of the Office of the Inspector General.

• • Information Governance: Evaluated organizational record-keeping habits and crafted strategic recommendations to enhance overall information governance and align with regulatory changes.

• • System Design: Designed robust digital filing structures and managed complex document retention schedules to maintain 100% data integrity.

• • Security & Confidentiality: Managed and handled highly classified and sensitive information with strict adherence to federal security regulations.

September 2022-February 2023

Records Management Assistant

Stonebridge LLC

Washington, Washington, D.C., United States

• • Federal Lifecycle Support: Supported a critical federal government records inventory project, conducting systematic inventories, scheduling, and transfers of authentic historical records.

• • Issue Resolution: Researched, troubleshot, and resolved document anomalies, delivering detailed status reports and recommendations to senior management.

• • Preservation Planning: Managed the physical preservation, duplication, backup, and disposal of hard-copy government records.

• • Quality Assurance: Oversaw strict quality control checks on metadata and documents captured during mass digitization and inventory sprints.

August 2009-September 2022

Information Clerk

CACI International

Fort George G Meade, Maryland, United States

• • Operational Oversight: Directed the secure storage, maintenance, and ultimate disposition of contract and agency- specific records.

• • Document Verification: Audited incoming technical and administrative documentation for completeness and accuracy prior to ingestion into the primary database.

• • Information Retrieval: Facilitated rapid and accurate retrieval of files to fulfill specialized search requests from internal stakeholders and external clients.

• • Vendor Management: Monitored the delivery and quality of third-party vendors handling bulk storage, scanning, and confidential shredding services.

February 2009-August 2009

Records Specialist

American Red Cross (Greater Chesapeake & Potomac Region)

Baltimore, Maryland, United States

• • Regional Support: Provided dedicated records administration for regional operations, ensuring compliance with both medical and non-profit standard operating procedures.

• • Media Conversions: Prepared regulated and sensitive medical logs for transfer to secure digital and analog media formats.

• • Legacy Systems Retrieval: Maintained proficiency in retrieving historical data from microfilm, microfiche, and older database versions.

July 2008-August 2009

Records Management Clerk

Chugach Industries Inc.

Hanover, Maryland, United States

• • NASA Special Project: Collaborated on a high-priority document collection project, systematically merging three unique historical sub-collections to compile the Official NASA Collection.

• • Compliance Review: Processed complex case files by verifying Document Availability Authorization (DAA) forms and classification markings for accuracy.

March 2008-May 2008

MPI Data Entry Clerk

Maryland Temporaries Inc.

Baltimore, Maryland, United States

• • Database Reconciliation: Consolidated and cleaned up redundant records within the Master Patient Index (MPI) database to achieve a streamlined 'one record per individual' standard.

• • Data Validation: Identified and resolved duplicate entries, false positives, and errors to prevent data corruption. May 2007-February 2008

Records Management Technician

PSI International

Rockville, Maryland, United States

• • Historical Preservation: Performed administrative and technical preservation tasks for historical, delicate government records.

• • Cross-Referencing: Updated index cards cross-referenced physical files, and digitized index logs for enhanced searchability.

SKILLS

Records Management Quality Control Email Response Management System (ERMS) Database Management Software/Systems (DBMS) Adobe Acrobat Document Imaging Microsoft Product Family Microsoft Windows Operating System Technical Support Customer Support/Service Process Improvement Cross-Functional Auditing Data Entry Systems Administration/Management Policy Development Government Operational Audit Metadata Email Technology Technical Leadership Record Keeping Workflow Analysis Regulatory Compliance Regulations Document Management Federal Laws and Regulations Data Quality Support Documentation Identify Issues Status Reports Federal Government Problem Solving Skills Quality Assurance Inventory Reports Administrator Documentation Vendor/Supplier Management Information Retrieval Technical Writing Maintain Compliance Nonprofit Standard Operating Procedures (SOP) Digital Media MPI Reconciliation Administrative Skills Policy Implementation Detail Oriented CERTIFICATIONS

Records Management Certificate

Washington Bible College

2011-04-01

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