JOAN LEONE
Philadelphia, PA ***** 267-***-**** ********@*****.***
Professional Summary
Entry-Level Central Processing and Sterilization Technician, known for excellent leadership time management and customer service skills. Demonstrates a proficient understanding of distillation, deionization, and reverse osmosis water purification systems, along with the effective utilization of common cleaning chemicals. Committed to upholding rigorous cleanliness and sterilization standards, utilizing brushes, cloths, and sponges with diligence. Possessing the ability to multitask and work well under pressure while providing excellent customer service. Work Experience
Bookeeper / Runner (front End Supervisor)
Shoprite Philadelphia, PA
February 2025 to Present
BOOKEEPER
· Handled all bookkeeping needs for ShopRite, reported directly to management.
· Entered Codes and daily sales expenses, prepared bank deposits while ensuring correct accounts are debited and credited accordingly.
· Handled all banking needs including reconciling bank statements credit cards and monitoring cash flow.
· Processed checks to cash, performed daily inventories and cash register audits.
· Managed employees, schedules, and training as Front-End Supervisor.
· Utilized computer systems to increase efficiency and accuracy of bookkeeping.
· Conducted payroll, accounts receivable/payable, bank statement reconciling and tax recording operations.
· Created bookkeeping records by developing daily and monthly reconciliations for ShopRite’s stock inventory; the cost of goods sold, and financial information exported from spreadsheets. Runner/front End Supervisor
· Provided customer service by greeting and assisting customers, responding to customer inquiries and complaints.
· Directed and supervised employees engaged in processing grocery orders, inventory, and reconciling cash receipts.
· Monitored front end activities to ensure that customers receive satisfactory service and quality goods.
· Instructed staff on how to handle difficult customers and complicated sales. Education
Central Processing and Sterilization Technician
Philadelphia Technician Training Institute Philadelphia, PA January 2023 to December 2023
Upper secondary education
Skills
Customer inquiry handling Customer Service Retail Sales Assembling/Disassembly Sterile Tray Assembly Inventory Management Organizational Skills Decontamination