Customer Service & Administrative Support

Kenya Colimon

*************@*****.*** 813-***-**** Riverview, FL

Dependable and adaptable professional known for staying organized, learning quickly, and maintaining a positive approach in fast-paced environments. Brings strong attention to detail, accountability, and a commitment to supporting team success while consistently delivering quality work. SKILLS

Customer Service & Administrative Support

Appointment Scheduling

Patient Check-In/Check-Out Support

Insurance Verification

EMR/EHR Systems

Microsoft Office

Data Entry & Documentation Accuracy (50 WPM)

Communication & Problem Solving

EXPERIENCE

Career Break Aug 2023 – Present

Took time away from the workforce for personal reasons and is now ready to return to a professional role. Customer Service Specialist, Sagility (DentaQuest) (Remote) Jun 2021– Aug 2023

Assisted customers with account questions, insurance requests, and service concerns while maintaining professionalism and confidentiality.

Assisted with appointment scheduling, patient inquiries, and check-in/check-out processes while maintaining accurate customer information.

Updated records, processed documentation, and utilized EMR/EHR systems to maintain accurate information and support daily operations.

Coordinated with internal departments to resolve issues and provide timely solutions. Sales Manager, Perfect Vision (Remote) May 2019 –Nov 2020

Led daily operations for a team of 5 representatives, providing guidance, support, and performance oversight.

Maintained accurate billing records, reports, and internal documentation.

Tracked performance metrics and supported administrative processes to improve team efficiency. ADDITIONAL EXPERIENCE

Customer Service, Healthcare Support, and Administrative Experience with Walmart, Safeguard America, WellCare, and Florida Orthopedic Institute. EDUCATION & CERTIFICATION

Hillsborough Community College – A.A.S. in Biology

Quality Healthcare Academy – Home Health Aide & Phlebotomy Certification

Lee Davis / Sylvia Kimbell Center – Pharmacy Technician Training

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