Shift Manager with Customer Service Leadership

DESTINY J ROBERTSON

Madison Heights, VA • 434-***-**** • ***********@******.***

PROFESSIONAL SUMMARY

Dependable and motivated professional with 10+ years of experience in customer service, food service, cash handling, team leadership, scheduling, inventory, and day-to-day operations. Known for being hardworking, adaptable, an effective listener, and willing to learn new skills. Experienced in training employees, supporting customers, maintaining organized work areas, and helping teams meet operational goals.

CORE SKILLS

Customer Service • Team Leadership • Employee Training • Cash Handling • Scheduling • Food Preparation & Service • Inventory Management • Microsoft Office • Machine Operation • Data Entry & Charts • Problem Solving • Communication & Active Listening PROFESSIONAL EXPERIENCE

Arby's Shift Manager April 2021 – Present

• Lead daily shift operations while providing friendly, efficient customer service.

• Train and support employees on procedures, service standards, and workplace expectations.

• Create and manage employee schedules and coordinate daily staffing needs.

• Handle cash, assist with food preparation and service, and maintain an organized work environment.

• Coordinate meetings and help develop plans to improve store operations and team performance. Wendy's Assistant Manager April 2019 – April 2021

• Supported daily restaurant operations, customer service, and team supervision.

• Trained employees and helped ensure procedures and service standards were followed.

• Prepared schedules, handled cash, assisted with cooking, and responded to customer needs.

• Helped maintain an efficient, safe, and organized workplace. Norcraft Machine Operator December 2016 – May 2018

• Operated production equipment while following workplace procedures and quality expectations.

• Maintained inventory records and prepared data, charts, and reports as needed.

• Worked as part of a team to support production goals and maintain an organized work area. Granny B's Cashier / Food Prep / Serving / Stocking September 2014 – February 2015

• Provided customer service, operated the cash register, prepared and served food, and stocked supplies.

• Maintained a clean and organized work area while supporting daily business operations. EDUCATION

Prince Edward High School — Farmville, VA

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